Tag Archives: Ookla

Is 5G Faster than 4G?

Ookla recently tackled this question in one of its research articles. Ookla compared the time it takes to load pages for Facebook, Google, and YouTube on cellphones using 4G LTE networks versus 5G networks.

Ookla thinks that page load speed is a great way to measure cellphone experience. The time needed to load a web page is directly impacted by latency, which measures the lag between the time a phone requests a website and that website responds. You might think that when your phone asks to see a website that the Internet just facilitates the connection. In reality, the web process is not perfect, and not every bit from a web site make it to your phone on the first try. In a normal web connection, the receiving ISP might need to make five to seven requests to resend missing bits until a connection is made between a web site and your phone. Latency measures the sum of the needed transactions.

Page load time is a critical statistic for eCommerce sites like Amazon. Ookla cites an article from Medium that quantifies the impact of slow page loads. According to the article:

  • 47% of users expect a page to load in 2 seconds or less.
  • 40% of users will abandon a website if it takes more than 3 seconds to load.
  • Surveys have shown that a delay of 1 second reduces customer satisfaction for using a website by 16%.
  • 79% of shoppers who are not satisfied with a website’s performance are less likely to buy from the same site again.
  • This has a huge impact on eCommerce. According to the article, every 1 second delay in page load time costs Amazon $2.1 billion in sales per year.

Ookla also cited an older Ookla article which is a great primer on why latency matters.

So how did 5G compare to 4G LTE in the U.S.? According to Ookla, 5G improved page load times by 21% to 26% for the three popular web sites.

This will surprise some folks. I know several people who swear that 4G LTE is faster than 5G – and they might be right in their immediate neighborhood. Also note that measuring page load time is not the same as measuring speed on a speed test.

We should step back and look at the difference between 4G LTE and 5G. To a large degree, these are the same technology, and the difference is the frequency being used by the cellphone. The big carriers all established new bands of frequency they labeled as 5G, but initially operated these new bands with the identical specifications operating the 4G LTE networks. Over time, the carriers have introduced a few 5G improvements in the 5G portion of the network – but the long list of whiz-bang improvements that were promised by 5G have never materialized. Your 5G phone is still not using network slicing and other improvements that promised a big technology leap for 5G.

Also note that Ookla is reporting national statistics, and it’s likely that these statistics vary by market. It’s also likely that the performance of the two technologies differs during the day as the load on the two networks ebbs and flows. But the Ookla statistics show that, overall, there is better performance on 5G. Perhaps the article should have come with the traditional advertising warning: “Note that your performance might vary.”

An Update on Satellite Broadband

Ookla recently published a blog that looks at the speed performance of satellite broadband, focusing mostly on Starlink. I haven’t looked at this broadband sector for a while and thought it was time for an update.

Starlink has had a busy year. At the end of November, the company had 5,500 satellites in orbit, up from over 3,200 at the end of 2022. The first constellation is still slated to reach almost 12,000 satellites, and the company has tentative permission from the FCC to extend to 42,000. We’re about to start seeing the balancing act of launching new satellites while replacing older ones, as some of the original satellites are being decommissioned and are falling from orbit. The company has upgraded its satellites, and the newest ones weigh three times more than the original fleet.

Customers are obviously liking the bandwidth, and Starlink passed 2 million worldwide customers in September 2023. The Wall Street Journal reported earlier this year that the company has started to make a small monthly profit, an important step in long-term viability. The FCC recently, in response to a challenge by the company, reiterated that it will not be giving Starlink any of the $900 million the company won in the RDOF reverse auction at the end of 2020.

Ookla provides interesting statistics.

  • Starlink’s median download speed in the third quarter of 2023 in North America was 64.5 Mbps. That is a significant improvement over 2022 where the median speed was 53 Mbps. This is still significantly lower than what the company had promised in its original RDOF filing where the company said it could easily provide speeds to everybody of at least 100 Mbps.
  • Ookla noted that the speeds reported on speed tests had a relatively narrow variance, which distinguishes the technology from DSL and fixed wireless, which are both dependent on the distance between a customer and the network transmitter.
  • Ookla noted that 60% of Starlink speed tests were coming from urban areas. They can’t know the relative penetration rates of urban versus rural due to Starlink selling so many roaming units that can be installed on the roof of a camper or moved from place to place.

High-orbit geosynchronous satellites are not performing as well as Starlink. The median speed test in the third quarter for HughesNet was 15.87 Mbps, and Viasat was 34.72 Mbps. The real differentiator between these companies and Starlink is the latency, with the high-orbit satellites having a median latency well above 500 milliseconds, while Starlink performance is similar to cable companies.

The biggest problem that I hear from Starlink users is the price, with a base price of $110 per month, but many people are paying $120 since they live in regions that have a lot of Starlink subscribers. I also know several folks who tried the technology and abandoned it – all lived in heavy woods and were never able to find a configuration that would deliver reliable broadband. I’ve also been seeing reports during the year on surveys where customers say the broadband suffers during rainy weather.

An interesting new player will soon enter the market – Project Kuiper, backed by Jeff Bezos. After multiple delays, the company finally launched its first two test satellites in 2023. The company is still optimistic about selling broadband in two or three years and has reserved numerous launch windows with rocket companies. The company has been moot on broadband pricing, but it wouldn’t be surprising to see the company come up with interesting bundling packages that include Amazon.

The biggest threat to U.S. satellite broadband is still a few year away. Much of the rural areas that the satellite ISPs do well in will see new broadband networks constructed with BEAD and other broadband grants. It’s going to be hard to keep customers priced at $110 per month when faster alternatives will be available for less. Of course, the rural U.S. is only a tiny portion of the worldwide market for Starlink and other satellite providers, and in the long run it probably doesn’t matter how they do here. We live in a world where several billion people still don’t have any access to broadband – so the growth potential is gigantic.

An Alternate to the FCC Maps

I’ve written a lot of blogs about FCC broadband mapping. It’s been easy to criticize the maps since they are still full of errors and fantasy. I don’t foresee the maps getting any better as long as ISPs can continue to decide what they want to report in terms of broadband coverage and speeds. Too many ISPs have reasons for reporting maps they know are inaccurate, and it’s hard to think that’s going to change.

Perhaps having accurate maps doesn’t matter all that much. If BEAD comes somewhat close to solving the rural broadband gap, the FCC maps will quickly lose relevance. The FCC is always going to need some version of the maps to report to Congress each year on the state of broadband. But when the maps stop being a tool for deciding who gets grant funding, most local and state governments will stop caring about the maps – and nobody is going to much care what ISPs report to the FCC. Truth or fantasy won’t really matter, just like nobody cared about the maps just five years ago.

But I still think the FCC owes it to the public to provide a way to judge and compare the local ISPs. I’ve thought of a simple FCC tool that can accomplish that.

I think the FCC should buy the entire Ookla speed test database every month and make it available to the public in a portal where folks can see the speed tests actually reported for the ISPs working in their neighborhood. If a speed test comparison portal is made easy to use, it would be one of the best gifts the FCC can give the public. The FCC spent a huge amount of money developing the new broadband mapping system, and after all of that money, the maps are largely useless for the general public.

I will be the first to say that speed tests aren’t perfect. There are slow speed tests recorded for every ISP for reasons out of the control of the ISP. The biggest reason is WiFi routers that don’t deliver the speed to a computer that is delivered to the home. But the generic flaws of speed tests apply across the board to every broadband technology, meaning that speed tests are a great tool for comparing specific ISPs or technology.

Consider the following chart that represents Ookla speed tests taken in a suburban county over the last year. These results reflect over a million speed tests. The speeds shown for each technology are the overall average of all speed tests for each technology.

Download

Upload
DSL

37

7
Fiber

357

357
Cable

264

24
FWA Wireless

99

16
Fixed Wireless

12

7
Satellite

69

8

These results are similar to what I see in a lot of counties. There are some counties where DSL isn’t as fast as in this county. There are counties where fixed wireless ISPs perform much better than in this particular county. This is the only county where I’ve seen fiber have an identical average upload and download speed. But the overall performance of the various technologies is pretty typical.

These speed test results tests tell a great story about the local differences between technologies. This is information that is not readily available to the public. The FCC has ordered ISPs to create broadband labels – but those labels allow ISPs to report marketing speeds and will be no more useful to the public than the broadband maps. An FCC-sponsored speed test portal would allow the public to see how various ISPs perform in and around their neighborhood.

Detailed speed test results also can tell us a lot about any given ISP. It’s interesting to look at the fastest speed tests delivered for a given ISP. When I look at fiber based ISPs there are invariably some speed tests that are near the gigabit speed claimed by the ISPs in the FCC map. But the same is not always true for cable companies. I find some cable companies that are also delivering the top speed claimed in the FCC mapping. But it’s not unusual to find markets where a cable company claims gigabit speeds but doesn’t have any speed tests faster than 600 – 700 Mbps. That is still blazingly fast, but that is not a gigabit network.

Making the Ookla data available to everybody would be a huge public service. Local politicians always tell me that they have no way to judge the ISPs in their community, and this would give them a tool to do so. When used on a smaller scale, speed tests can also be used to show that some neighborhoods get faster broadband than others from the same ISP. As I wrote in a recent blog, folks can use speed tests to see that broadband speed on FWA cellular broadband die quickly as the distance between a cell tower and customers increases. This information would let the public understand broadband in a way that has never been understood before. Speed test data, when used in mass, will expose ISPs that exaggerate their speeds – and highlight ISPs that are honest.

So, FCC keep your maps for reporting to Congress, but please give the public this readily available tool so that everybody can get usable facts about broadband. ISPs that exaggerate their speeds will hate this idea – but honest ISPs will welcome it.

Final 2022 Statistics from Ookla

As a numbers guy, I’m always intrigued by the Ookla Speedtest Global Index since it provides an interesting look at broadband speeds in the U.S. and around the world. This report shows the median and mean upload speeds, download speeds, and latency for both mobile and fixed broadband by country.

The median download speeds for fixed broadband in the U.S. at the end of 2022 was 193.7 Mbps download, 22.6 Mbps upload, and 14 milliseconds of latency. As a reminder of statistics, the median means that half of all speed tests showed faster results and half slower results than those numbers. Ookla thinks that median speeds are the best way to track the overall market and the difference between carriers.

The fastest median download speeds for landline ISPs at the end of 2022 comes from Comcast at 226.1 Mbps. Charter was at 225.3 Mbps, Cox at 212.3 Mbps, Altice at 190.8 Mbps, AT&T Internet at 187.1 Mbps, and Verizon at 183.2 Mbps. Median upload speeds were obviously faster for ISPs using fiber, with the fourth quarter median upload speeds showing AT&T Internet at 142.8 Mbps, Verizon at 104.9 Mbps, Altice at 29.8 Mbps, Comcast at 20.4 Mbps, Charter at 11.8 Mbps, and Cox at 10.7 Mbps. Missing from these numbers are smaller fiber-only ISPs that have much faster median speeds than all of these large companies.

Those are interesting upload speeds for some of the cable companies during a year of upcoming giant BEAD grants since a large percentage of customers of the cable companies are clearly not achieving the 20 Mbps upload speeds that is being used by the grants to define an underserved customer. We’ve already seen some state broadband grants awarded in cable company service areas – will folks apply for BEAD grants to compete with underperforming cable companies?

The median download speeds for cellular broadband in the U.S. at the end of 2022 was 78.9 Mbps download, 9.3 Mbps upload, and 31 milliseconds of latency. For the fourth quarter of 2022, Ookla says that T-Mobile has the fastest download speeds – on the modern chipsets – of 151.4 Mbps, up significantly higher than the third quarter 2022 median speed of 116.1 Mbps. Ookla not only measures mobile speed tests, but records the type of device being used. Old flip phones still using 3G will have lower speeds based on the capacity of the device. At least for now, the median download speeds for T-Mobile are far faster than Verizon (69.0 Mbps) and AT&T (65.6 Mbps). This likely means to some extent that the Verizon and AT&T are still supporting a greater number of older and slower devices. Median upload speeds were closer with T-Mobile at 12.5 Mbps, Verizon at 9.3 Mbps, and AT&T at 8.0 Mbps.

Ookla shows mobile latencies are about the same between the carriers, with T-Mobile at 56 ms, Verizon at 58 ms, and AT&T at 60 ms. Ookla calculates what it calls a multi-server latency, which represents the latency that should be expected by the average user at times when the local network is not under heavy load.

I looked back at an old blog I wrote in 2017, and the differences in mobile broadband speeds between then and now are astonishing. For example, in a 2017 report, Ookla showed median cellular download speeds nationwide at 22.7 Mbps, which was up 19% over 2016. I took a speed test on AT&T when I wrote the 2017 blog and got a download speed test of 13 Mbps. I took a test this morning on my AT&T cell phone and got a download speed of 141 Mbps. That’s more than a tenfold increase in speed in just five years.

Back in that same time frame, I was writing about how the cellular data networks were getting badly clogged and overloaded. It didn’t strike me until I wrote this blog that one of the ways that cellular companies have stretched their network capacity is by increasing speeds. A tenfold increase in speed means that the time required to handle the data requirement for a given customer is reduced by that same magnitude. Upgrading to a faster network means increasing the capacity to serve a lot more customers without a major network upgrade.

Latest Broadband Statistics 3Q 2022

The latest Broadband Insights Report from Ookla shows broadband statistics for the end of the third quarter of 2022.

The average household used 495.5 gigabits of broadband per month in the quarter. That is the combination of 474.2 gigabytes of download and 32.3 gigabytes of upload.

What Ookla calls power users continues to climb. 13.7% of homes used more than 1 terabyte per month. 2.1% of all households use more than 2.1 terabytes.

The speeds of household broadband subscriptions continue to migrate to faster speeds. A lot of this is ISPs arbitrarily giving consumers faster speeds. But there are also a lot of folks opting to buy faster speeds. Only 13.1% of homes are now subscribed to speeds under 100 Mbps. 15.4 Percent of homes are subscribing to gigabit or faster broadband speeds.

Subscribers 3Q 2020 3Q 2021 3Q 2022
Under 50 Mbps 18.8% 9.8% 4.7%
50 – 99 Mbps 19.9% 8.0% 8.4%
100 – 199 Mbps 36.4% 38.4% 9.9%
200 – 499 Mbps 14.1% 27.4% 54.8%
500 – 999 Mbps 5.2% 5.1% 6.7%
1 Gbps+ 5.6% 11.4% 15.4%

I always wonder when I see one of these monthly reports where the current quarter fits into broadband trends. The following chart shows the average household usage by quarter reported by Ookla since the beginning of 2019.

This chart shows a clear pattern. It shows that broadband usage is strongest in the fourth quarter of each year. The usage dips a bit for the next several quarters each year. This trend was confounded by the pandemic when the first quarter usage spiked over the end of 2019. But from that point forward, the expected trend continued.

But the overall trend is clear, and usage is growing over time. Home broadband usage spiked during the pandemic when 2020 usage was more than 40% higher than in 2019. Usage then grew by 11% from 2020 to 2021 and grew by 14% from 2021 until 2022. Household broadband usage has grown 80% from the third quarter of 2019 until 3Q of this year.

 

 

 

 

 

 

 

 

Who is the Fastest ISP?

I regularly run across articles that ask which major ISP is the fastest. Most of these articles get their speed data from Ookla, which publishes comparative median broadband speeds for mobile and landline ISPs each quarter, like in this report for the second quarter of 2022.

Americans love a horse race – we like to rank things, and articles that rank ISPs grab readers. But we have to take articles based upon the Ookla rankings with a grain of salt. Ookla doesn’t make any claims about its numbers – it just presents the data.

There are a few things to note about the Ookla numbers. First, the results come from the many speed tests reported to Ookla. We know that a significant number of speed tests aren’t perfect due to issues at the customer end, such as an old WiFi router or taking the speed test at the far end of the house away from the WiFi router. Most importantly, Ookla reports median speeds – meaning half of all speed tests for a given ISP are faster, and half are slower than the value shown. Median speeds don’t seem to be a great metric for comparing ISPs.

Here are the median speeds for the second quarter from Ookla for the largest landline ISPs.

Download Upload
Cox 196.73 10.60
Xfinity 184.08 18.88
Spectrum 183.84 11.70
Verizon 171.01 112.36
AT&T Internet 146.64 112.27
Frontier 136.99 113.21
CenturyLink 41.29 12.02

What do these numbers tell us (and not tell us)?

  • The results are only from customers who took speed tests. I have to think that customers who have blazingly fast Internet don’t take a speed test as often as customers who are seeing sluggish performance. Summarizing the speeds for only those who take a speed test is very different than measuring the average speed being delivered to all customers by an ISP.
  • One of the factors that likely has a big impact on the median speed is the mix of broadband speed products offered by each ISP. An ISP that sells a lot of 50 Mbps or 100 Mbps download products is likely to have a lower median speed than an ISP that has a minimum speed of 200 Mbps. The numbers above include ISPs with widely different speed products and prices.
  • This list only includes the largest ISPs. Smaller ISPs that offer fast products, like Ting, Sonic, US Internet, and many others, would blow away these median speeds.
  • I saw two articles that declared that Cox is now the fastest ISP in the country. Is it really? Just two quarters ago, at the end of 2021, Verizon had a median download speed of 201 while Cox was at 172. This variability from quarter to quarter is a good indication that you can’t make any serious judgment about an ISP based on median speeds. I can’t imagine that Verizon got slower – there was just a different mix of Verizon customers who took the Ookla speed test in the fourth quarter and the second quarter.
  • It’s interesting that none of the median upload speeds for cable companies is at the proposed 20 Mbps definition of broadband being considered by the FCC. This suggests more than half of all customers of the cable companies have upload speeds of less than 20 Mbps – and it’s likely that far more than half don’t achieve the 20 Mbps upload threshold. Is Cox really the fastest ISP when it doesn’t seem to meet the FCC’s proposed definition of broadband?
  • It’s clear that the measurements for CenturyLink include DSL. I’ve seen individual speed test results from CenturyLink Fiber customers that show symmetrical speeds – and far faster speeds than these numbers. By comparison, it looks like the Frontier, AT&T, and Verizon speeds are for fiber customers and don’t include DSL.

I like ranking as much as anybody, but I am unable to draw too many conclusions from the Ookla numbers. Perhaps the most you can say is that both fiber and cable companies are delivering decent download speeds – at least to the top 50% of customers. But these numbers are another example of the paltry upload speeds being delivered by the cable companies. I can’t pick the fastest ISP from this table – if I was forced to choose, I’d say Verizon. But that’s a pretty weak pick using median speeds. All of these ISPs offer a gigabit download product, and from that perspective, they are all the fastest – except for the ISPs not on this list that now offer a residential 10 Gbps broadband product.

Who’s the Fastest?

It’s always interesting to see broadband speed comparisons between different parts of the world, the country, and technologies. There is no more interesting report for a broadband nerd than the speed test results reported by Ookla. The company compiles the results of speed tests from all around the world and the country and provides some interesting results.

Any analysis of speed tests comes with some big caveats. There are plenty of individual cases where a speed test result is slow due to issues at the user end. My house is a great example. My wife gets 3 – 4 times faster broadband in her office located with the incoming broadband modem than does my office upstairs at the far end of a long house. The difference in our speed tests results is related to our WiFi network and not to our ISP.

But ISP data speeds are also variable. I look at speed test results regularly, and I see a variance of several magnitudes during a day or a week. My ISP is Charter, and there are obviously things happening in the City which cause the Charter network to slow down at times. Because of the wide range of speeds I see at my house, it’s impossible for anybody to use a single number to define my broadband speed. I’m sure Charter would define my broadband speed to be the fastest speed we can get, but there are times when we see only a fraction of that number.

With that warning, the Ookla speed test results are still interesting because these same factors affect all ISPs – meaning that a comparison between ISPs should be fairly instructive.

In looking at the median download speeds of the major landline ISPs, Verizon is the fastest at 184 Mbps, followed closely by Comcast at 179 Mbps and Cox at 174 Mbps. The other major ISPs tracked by Ookla are Charter at 166 Mbps, AT&T at 141 Mbps, and CenturyLink at 41 Mbps. It’s obvious that the AT&T and CenturyLink speeds are held lower because of DSL. Note that median means that half of customers are faster than these speeds and half are slower. These numbers are not average speeds.

One of the more interesting things reported by Ookla is a consistency score. Ookla defines consistency as the percentage of traffic that provides a consistent quality of service, and where a customer connection produces expected minimum levels of both upload and download speeds. Comcast, Charter, and Verizon all have roughly identical consistency rates of 89% to 90%. Cox is at 84%, AT&T at 80%, and CenturyLink at 57%.

Ookla also ranked states by the median download speeds. Topping the list at 195 Mbps is New Jersey, with New York next at 179 Mbps. The next fastest states are Rhode Island, Maryland, Delaware, and Massachusetts – all states that have significant Verizon FiOS. The two states with the lowest median broadband speeds are Wyoming at 70 Mbps and Montana at 74 Mbps, followed by New Mexico, Alaska, Vermont, Idaho, and Arkansas. There are a dozen major U.S. cities with median broadband speeds over 200 Mbps. Topping the list is Jersey City, NJ (216 Mbps) and Raleigh, NC (214 Mbps).

Median upload speeds tell a different story. The leaders are four states with Verizon FiOS: Maryland (38 Mbps), New Jersey (36 Mbps), Rhode Island (34 Mbps), and Virginia (32 Mbps). But next is North Dakota at 32 Mbps and Iowa at 27 Mbps. For download speeds, those two states come in 39th and 42nd. The states with the worst median upload speeds are Arizona (10 Mbps), Montana (11 Mbps), Wyoming (11 Mbps), and Maine (12 Mbps).

Ookla also ranks broadband speeds by country. The fastest are Singapore (198 Mbps), Chile (197 Mbps), Thailand (188 Mbps), and Denmark (170 Mbps). The U.S. has moved up this chart over the last few years, and is now eighth at 151 Mbps.

The report also looks at cellular speeds. The median download speeds for March 2022 are T-Mobile (118 Mbps), Verizon (63 Mbps), and AT&T (56 Mbps).  Ookla also reports 5G speeds (meaning using the new frequency bands for each company) as T-Mobile (191 Mbps), Verizon (107 Mbps), and AT&T (68 Mbps). Ookla says that T-Mobile 5G is available for 65% of connections, AT&T for 49% of connections, and Verizon for 28% of connections.

Who Has the Fastest Broadband?

Ookla recently released a report for the second quarter that summarizes its findings on speed tests conducted throughout the US. The report was generated using the results from 85.1 million speed tests taken during the quarter at the speed test site operated by Ookla. This kind of summary is always interesting, but I’m not sure how useful the results are.

The report looks at both wireless and landline speeds. Ookla says that AT&T was the fastest of the four major wireless carriers in the first quarter, with a ‘speed score’ of 41.23, with Verizon the slowest with a speed score of 30.77. The speed score is a unique metric from Ookla that weights 90% of the download speed and 10% of the upload speed. The reported speeds also toss out the slowest and fastest speeds and concentrate on the median speed.

T-Mobile had the best average latency at 31 milliseconds with Sprint the slowest at 39 milliseconds. The most interesting wireless statistic in the report is called the ‘consistency score’. This is the measure of the percentage of the traffic from each wireless carrier that was at least 5 Mbps download and 1 Mbps upload. AT&T had the highest consistency score at 79.7% with Sprint at the bottom with 66.1%. This score implies that between 20% and 35% of cellular data connections were are at speeds under 5/1 Mbps.

The landline speed results used the same criteria for summarizing the results of the many speed tests. For example, Ookla used the ‘speed score’ that uses 90% of the download speed and 10% of the upload speed – and the results also throw out the slowest and fastest speeds. Verizon had the highest speed score at 117.1, with Comcast and Cox being the only two other ISPs with speed scores over 100. Charter achieved a speed score of 95, AT&T at 82.8, and CenturyLink at 36.1. The AT&T and CenturyLink scores are lower due to customers still using DSL.

Verizon had the best latency at 9 milliseconds, which is a good indication that a large percentage of their customers are using Verizon FiOS on fiber. AT&T and Sprint had the highest latency of the big ISPs at 18 and 22 milliseconds, indicating that the two companies still have a lot of customers on DSL.

The consistency score is more of a headscratcher for the landline ISPs. For example. Spectrum and Comcast had the highest consistency ratings at over 84%, meaning that only 16% of the speed tests on these companies didn’t meet the 25/3 Mbps landline target speed. However, other than perhaps a few grandfathered customers that are still being sold slow products, these companies don’t sell products that should fail that test.

This raises the question of what speed test results mean since there are factors that likely influence the results. For example, I would guess that a lot of customers take a speed test when they are experiencing a problem. I know that’s what prompts me to take speed tests. The other issue that might make Comcast or Charter test at slower than 100 Mbps download is customer WiFi connections. It’s hard to know how many people get slow readings due to poor WiFi. I again understand this issue first-hand. I have a 3-story narrow and long house. The broadband enters on the first floor at the front of the house and my office is at the top of the rear of the house, with some thick hundred-year-old walls in between. Even with an array of WiFi repeaters, the speed in my office varies between 35 and 45 Mbps download – about one-third of the speed delivered at the router. How can Ookla understand the context of a given speed test result? Maybe it doesn’t matter since all of the ISPs have customers with WiFi issues and maybe it averages out. I would think situations like mine are what drive the consistency score. These kinds of questions make it hard to make meaningful sense out of the Ookla results in the report.

Ookla also uses the median broadband speeds to rank the 100 cities with the fastest broadband and also ranks the states. As would be expected, the states in the northeast with a lot of Verizon Fios like New Jersey, Massachusetts, and Rhode Island top the list as having the fastest average broadband speeds. More interesting to me is the bottom of the list. Ookla says that the states with the slowest median broadband are Wyoming, Montana, Idaho, and Alaska. Several other entities that rank state broadband usually put West Virginia and New Mexico at the bottom, followed by Idaho and Arkansas. Those other rankings include an assessment that there are many homes in some states with little or no broadband options at home, while a ranking using speed tests only counts home with broadband.

Overall, this is an interesting way to look at broadband. States with median download speeds under 50 Mbps (6 states) certainly have a different broadband environment than states with the median broadband speeds over 90 Mbps (11 states). But there are places in the highest-ranked states with no broadband options and places in the states with the poorest broadband that are served by fiber.

The Rural Broadband Gap is Widening

A lot of attention is being paid to the broadband gap between urban and rural America. There are a lot of different estimates of the number of rural homes and businesses that don’t have broadband. At the low end of the scale are the FCC estimates that come from the overstated FCC broadband maps that are derived from overstated 477 data from ISPs. States and counties have made estimates of broadband coverage which invariably show more places without broadband than the FCC data. What everybody agrees on is that there are still a lot of rural places with poor broadband, be that number 18 million or 30 million people or 50 million – there is a definite urban versus rural broadband gap.

The FCC has been publicly touting that they are solving the gap by funding programs that bring broadband to places that don’t have it. The upcoming $20 billion RDOF grants will make a dent in the places without broadband, although the 6-year required construction buildout that doesn’t start until next year will feel glacial to places that desperately need broadband today. We’ll have to wait for the reverse auction to see how many millions of homes eventually get broadband from this program – at best it’s likely to only help a fraction of those with no broadband. Unless Congress acts, there isn’t going to be a solution for the many millions that are not going to be covered by FCC programs.

There is another broadband gap that is not getting the press coverage. The average speed of broadband is growing rapidly. FCC Chairman Ajit Pai took credit for this growth in a recent tweet and claimed faster speeds are due to the end of net neutrality and to ending broadband regulation: “Two years ago today, some Washington politicians promised you that the Internet would slow down. What’s happened since? Average U.S. fixed broadband speeds are UP over 76% according to Ookla. It [repealing net neutrality] wasn’t the end of the Internet as we know it—not even close.”

I’m not sure what Ookla numbers he’s referring to. In the Ookla Speedtest Global Index, the company says that the average fixed broadband speed in the US climbed from 111.69 Mbps to 134.77 Mbps during 2019 – an impressive 21% increase. This matches with recently announced statistics from OpenVault that says that average speeds in the US increased from 103 Mbps to 128 Mbps for the year ending in the third quarter of 2019 – a growth rate of 24%.

I’m not that sure any of the speed increase is due to FCC actions. Faster speeds come from several sources. Most of the increase comes from the big cable companies unilaterally increasing broadband speed in urban markets to as much as 200 Mbps. Since the big cable companies serve two-third of the broadband market, any changes they make in speeds immediately affects the average. The urban speeds are further increased by the continued migration of urban customers from DSL to cable modem. There is also an increase in customers buying gigabit broadband, which according to OpenVault is now 2.8% of all broadband customers – nearly doubling in 2019. Finally, there is a small increase due to some rural markets getting broadband upgrades – but the rural customers added to the market are too small to make much of an impact on the national average. I guess I’d like Chairman Pai to be more specific, because I don’t see an FCC fingerprint on these industry trends.

It’s great that broadband speeds are improving. Anybody who has been paying attention saw this coming, since average speeds having been growing at a rate of over 20% annually for several decades. What Chairman Pai and most others have missed is that these speed increases come almost entirely from urban customers. The speed gap between urban and rural America is widening rapidly as urban speeds climb.

This urban / rural speed gap is important to recognize because urban customers are finding ways to use the faster broadband. Consider the many uses of broadband in urban areas that are out of reach for a rural household. We routinely back-up data files into cloud storage. Our computers, cellphones, cars, TVs and numerous devices routinely and automatically download updates and upload data into the cloud. We use cloud-based security cameras that we can access when away from home. When we walk into our homes our cellphones automatically start using our home broadband. We are free to work from home, even if it’s only to log into a corporate WAN in the evening. Our kids routinely do online homework and practically all of the communications between schools, students, and parents is online. We now use a huge amount of machine-to-machine data that has nothing to do with video and entertainment.

People living without good broadband can’t do any of these things. In just the last week CCG interviewed several rural residents that tell a different story than that list above. Parents drive an hour so kids can use library broadband for schoolwork. Rural businesses can’t maintain a quality signal on satellite broadband to be able to take credit card payments. Residents frantically try to shut off automatically updating software to avoid going over their data caps. I could fill a week of blogs with the horror stories about rural broadband.

If we look back even just seven or eight years ago, the urban versus rural speed gap didn’t feel so wide. When the average urban home got speeds of 25 Mbps there wasn’t such a giant gap with rural residents because urban residents didn’t use broadband as extensively as they do today. But urban speeds are getting faster and faster while the broadband for too many rural homes has stayed stagnant – where it even exists. To quote a rural resident that we spoke to last week, rural people with poor broadband now feel like they aren’t part of the 21st century.

Challenging the FCC Broadband Maps

I’ve written many times about the absurdity of using the FCC mapping data for identifying areas with or without broadband. I’ve lately been looking at the FCC mapping data in West Virginia and New Mexico – two of the states with the worst broadband coverage in the country – and the FCC maps are atrocious. I see counties where the claimed broadband coverage in the FCC maps is wrong for more than half of the geographic area.

Unfortunately, the FCC is about to award $20.4 billion in RDOF grants later this year based solely on these dreadful maps. Luckily, there are other grant programs that allow grant applicants to challenge the FCC data. This includes the USDA ReConnect grants and many of the state grant programs.

One of the few ways to challenge the FCC maps is with speed tests. Anybody undertaking such a challenge needs to be aware that the incumbent telcos might challenge your speed test results, and unfortunately, some of their criticisms will be right. This means that anybody challenging the FCC maps has to take some steps to maximize the effectiveness of speed tests. Here are a few aspects of administering speed tests that should be considered.

  • A speed test needs to distinguish between cellular and landline connections. Rural folks with no broadband connection or those using cellular for home broadband are going to take the test with their cellphone. While such results are interesting, cellular speed tests can’t be mixed into a challenge of landline broadband coverage.
  • Everybody needs to use the identical speed test because each speed test measures speed using a different algorithm. Never use a speed test from the incumbents – it might be baked to show too good results.
  • A challenge can be most effective if it can get feedback from folks with no broadband available at their home. You need to somehow solicit and include results from folks that can’t take the speed tests.
  • You also should be aware a speed test sometimes doesn’t work for somebody with really slow broadband or high latency. We recently sat on the phone with somebody using satellite broadband and they couldn’t get the speed test to complete, even after many attempts.
  • The biggest challenge is in mapping the results. If you map the results so precisely that the results can be overlaid on individual homes on Google Earth, then you have provided an incumbent ISP the chance to challenge the test results. They can likely identify homes where they aren’t the ISP, or homes that have broadband that meets the FCC speed thresholds, meaning that slow speed test results might be due to poor WiFi or some other reason. Ultra-precise mapping might also violate the privacy of the people taking the speed test, This is an issue that many state speed test programs have wrestled with – some of them take such care to mask the precise location of the data that their final product can’t be used to challenge the FCC maps. For example, if speed test results are summarized by Census blocks then the results incorporate the same kinds of problems that are included in the FCC maps. Probably the best approach is to embed the final results in a pdf that is of low enough resolution to not identify individual homes.

There is one other way to map broadband coverage. An experienced field technician or engineer can drive around an area and can identify every broadband asset in the field. They can precisely identify where the cable TV networks end, down to the house. They can identify field DSLAMs that generate DSL signals out of rural cabinets – and they can often precisely identify the flavor of DSL and know the maximum speed capability of a given unit. They can identify the location and height of wireless transmitters and can map out the likely coverage areas. This kind of effort is most effective at identifying where there is no broadband, A good technician can make a decent map of the likely maximum broadband speeds available in a given area – something that is rarely achieved on most rural networks. This kind of challenge could be expensive and time-consuming, and I’ve never seen a challenge done this way. But I know engineers and technicians capable of making highly accurate maps.

Communities can tackle speed tests – they can get households to take the same speed test, such as the speed test from Ookla, and then match and map the results using GIS data. This can be a lot of work. Mapping can also be provided by many telecom engineering companies. One of the lowest-costs solutions is a speed test by Neo Partners that administers the speed test and overlays the speed test results automatically on Google maps.

Even if you aren’t challenging a grant, communities ought to consider speed tests to better understand the broadband in their community. As an example, I worked for a city where the speed tests showed that one neighborhood had far slower speeds than the rest of the city – something the city hadn’t known before the speed test. We’ve done speed tests that showed that the incumbent was delivering more than the advertised speed – again, something worth knowing.