The FCC adopted new rules for voice providers that are part of the FCC’s effort to curtail robocalls. The new rules apply to every voice provider that sells a retail voice product to end-user customers, along with other categories of providers like voice wholesalers and international providers. The new rules were effective on February 5. The key new rules include the following:
- Every voice service provider (VSP) has to register in the Robocall Mitigation Database (RMD) by March 1. Any VSP that is already in that database must update its information by that date.
- The FCC issued a stern warning to any VSP that doesn’t register as required. There are fines of as much as $10,000 for not registering or for submitting false or inaccurate information to the RMD. The FCC also established a $1,000 fine for any late registrations or updates.
- VSPs will also now need to renew the registration annually.
- Finally, VSPs must update the FCC within 10 business days any time they make a change that affects their information in the FCC’s CORES database.
The mechanics of the new rules are that every VSP must have a unique token that gets associated with the call records that identifies the VSP. In past filings, a lot of VSPs simply reported that they rely on the tokens from another upstream provider. The new rules make it clear that every company that sells voice needs to have its own token.
These new rules are going to catch a lot of ISPs and CLECs off guard. It’s likely that most companies that still operate a voice switch knew about these rules in the past – and if they didn’t, the FCC plans to hunt down non-compliant carriers through the databases.
But the big change is that this applies to ISPs that buy wholesale VoIP and repackage it to their customers. These VSPs must comply with the new rules.
The FCC plans to implement an annual $100 filing fee to accompany the annual certification. However, that hasn’t been implemented yet, and VSPs can file for free right now.
The CCG team can help with any aspect of these filings, so contact me at blackbean2@ccgcomm.com if you need help.








