Tag Archives: Verizon

Customer Reactions to Outages

On January 14th of this year, Verizon had a major cellular network outage that lasted up to ten hours and that impacted more than 1.5 million wireless customers. Not all Verizon customers lost service, but the impact was felt across the country. Recon Analytics conducted a survey of 1,702 small, medium, and large Verizon business customers to understand their reaction to the outage. I can’t recall having ever seen a public survey of this type related to a single event. The results tell a sobering story for all ISPs and carriers.

The biggest impact was felt by the large businesses, and 44% of them said they were impacted by the outage. That makes sense they tend to operate in multiple locations, across multiple states, with a lot of employees that can be impacted by a day-long outage. 33% of medium-sized businesses were impacted, and 21% of small businesses. On the flip side, only 3% of large businesses were not aware of the outage, while 7% of midsize and 12% of small businesses hadn’t heard about the outage.

For all sizes of businesses, about two-thirds said the outage didn’t change their opinion of Verizon. That’s a scary statistic for anybody who sells to businesses, because it means one-third changed their opinion. About 5-6 % of all these customers said they were much more negative about Verizon, with 32-35% said they were somewhat more negative.

When asked if they were more likely after the outage to shop around for an alternative to Verizon, small businesses were the most forgiving, with 28% saying they were more likely to shop around, while 50% of midsize companies, and 59% of large businesses said they were likely to look for alternatives. Anybody who has worked is sales and marketing knows that there is a big difference between somebody who will consider changing service and somebody who will definitely change service.

But still, the survey results have to be worrisome for Verizon. The Verizon business sales team had been pushing the story for years that the reason to Verizon is because the service is reliable. An outage that lasted throughout a workday is the opposite of reliable.

While this survey concerned a long cellular outage, it’s something ISPs should also be aware of. Not only business customers, but also residential customers now believe that cellphone and broadband coverage should always be on, and never off. My friend Travis, who owned US Broadband, tells the story of how he had a ten minute outage in the middle of the night in Minneapolis, after years with no outages, and his negative Google reviews went through the roof.

It’s virtually impossible to never have a network outage, at least in some portion of a network. The Verizon outage of ten hours was particularly negative for the public, especially after the company eventually said the cause of the outage was some unspecified software issue. We don’t expect big companies to have software problems they can’t resolve quickly.

This outage raises the issue of what ISPs and carriers should do after an outage. First is probably having an internet definition of what constitutes an important outage – is it an outage that lasts ten minutes, an hour, or half a day? Should an ISP pretend short outages didn’t happen, or should they fully explain outages to every customer who was impacted?

The FCC’s Ability to Levy Fines

Today’s blog takes a deeper dive into the upcoming case at the Supreme Court concerning appeals by AT&T and Verizon over fines levied by the FCC. The original appeals followed an FCC finding that all three major U.S. cellular carriers were liable for violating customer privacy by selling access to customer location data. This data showed every place that a customer visited during the day, something that should make every cell customer uncomfortable. The FCC fined AT&T $50 million, T-Mobile  $80 million, and Verizon $47 million, with smaller fines against a few other carriers. The case at the Supreme Court looks specifically at the FCC’s ability to levy fines against the carriers for violating consumer privacy rights.

AT&T and Verizon appealed the FCC fines. Both companies were emboldened by two recent Supreme Court rulings that weakened the FCC’s authority. The first was Loper Bright Enterprises v Raimondo, which said that courts don’t have to defer to expertise at federal agencies when deciding lawsuits. The second case was SEC v. Jaresky, which said that federal agencies should give defendants a chance to have a trial by jury in a federal court rather than levying fines.

As usually happens with cases that make it to the Supreme Court, lower courts issued conflicting opinions about the FCC fines. The 5th U.S. Circuit Court of Appeals overturned the fines levied against AT&T, while the 2nd U.S. Circuit Court of Appeals upheld the FCC’s fines against Verizon.

One of the more interesting things about both appeals was that the carriers did not deny their bad actions – they had clearly allowed access to customer location data. Both appeals relied on the Supreme Court ruling in SEC v. Jaresky and argued that the FCC should have offered the carriers the chance to take the cases to court and hold a jury trial as an alternative to the FCC fines.

It’s clear that the carriers are trying to weaken or break the FCC’s ability to levy fines and are willing to go through this process as a way to avoid future fines. I find it unbelievable that the carriers would have chosen to take this specific case to a jury if they had been given that option. It’s impossible to seat a jury of people who don’t use cellphones, and I would wager that a jury would be unhappy that a carrier would sell the data to track them 24/7. It’s easy to imagine that a jury would assess damages much larger than the FCC fines if these cases had instead gone straight to court.

It will be interesting to see what the carriers do if they win this case. Winning doesn’t take them off the hook for selling customer data, and the cases would likely be remanded back to the FCC to give the carriers the option for a jury trial. As silly as it sounds, I’m dubious that, even with a second chance, the carriers would choose the jury trial. Again, the real goal of the carriers in this case is to weaken the FCC’s options in future disputes.

It will be unfortunate if the Supreme Court sides with the carriers and hobbles the FCC’s ability to levy fines. The FCC typically fines regulated companies for two reasons, for failing to comply with FCC rules or for abusing the general public. The first type of fines is generally relatively small and the big fines are saved for companies engaged in abuse and fraud of the public. In a recent action, the FCC fined Telnyx LLC for allowing foreign scam robocalls into the U.S. telephone network.

Protecting the public is one of the major roles of a regulatory agency. A policy shift that makes it difficult or impossible to hold large corporations accountable for abuses against the public would be a terrible outcome.

Some Thoughts on Convergence

An article in Light Reading reported that the largest cable companies captured about one-third of the net cellular customer additions in the fourth quarter of 2025. This statistic combines the cellular sales of Charter, Comcast, and Optimum. The overall cable industry statistics would be even higher if it included sales from Cox and Mediacom, which are privately held.

Industry analysts are using the word convergence as shorthand for competition that bundles cell service with broadband. Convergence is the newest strategy that replaces the traditional bundling strategy of selling a package of broadband, cable TV, and voice.

Industry press over the last year is full of articles that wonder about the ultimate success of the strategy. Cable companies seem to have the upper hand in a convergence bundle since they collectively pass roughly 122 million homes. I’ve read a few analysts who argue that the big telcos like AT&T and Verizon are at a disadvantage since they pass a lot fewer homes with fiber.

But I think these analysts are missing something. There are three players in the convergence battle, and each is using a different tactic:

  • Cable companies are finding success with the convergence bundle by combining full-price broadband with inexpensive cellular service. The main goal of the cable companies is to reduce broadband churn, and a customer loses their cable company cell service if they drop broadband.
  • The fiber parts of the telcos don’t seem to be pushing the convergence package to the same extent. They are mostly still betting that people like fiber a lot more than cable broadband. However, AT&T just announced a fiber/cellular bundle with gigabit and one cellphone for $90 and two cellphones $120.
  • The third competitors are the FWA cellular companies. They are bundling full-price cell service with inexpensive broadband. At least for now, they seem to be winning the convergence battle. In the fourth quarter of last year, AT&T, T-Mobile, and Verizon added over 1 million net FWA customers while the rest of the industry barely grew.

I know it seems odd to be counting the FWA competitors as different than the fiber telcos, since they are largely the same companies. But anybody who follows these companies understands there is not a lot of bleed-over between the wireline and the cellular parts of the businesses. The FWA division of the telcos are willing to compete for a fiber customer from their own sister companies.

It’s becoming clear that affordability is a major issue for a huge number of households. As long as that stays in the forefront, it seems like many households will lean towards the convergence plan that gives them a significant discount. I doubt that customers care if the discount comes from a lower price for broadband or cellular.

I think the cable companies are on to something with their focus on reducing churn. I talked to a few people in the last year who wanted to leave Charter and move to fiber broadband but didn’t want to lose their cheap cell service – and didn’t want to go through the hassle of replacing both services at the same time. The cable companies were really good at the triple play bundle in the 2010s, and a huge number of households felt they were held captive by the bundle. Are we headed back to that same place, but this time with multiple bundle options that force customers to buy both services from the same company?

Perhaps led by the recent new plan from AT&T, perhaps the fiber telcos are ready to jump into the convergence battle. I have wondered for years why they didn’t lead the market in this effort, and I guess it was due to internal battles over which division swallowed the bundling discount.

A Rural Cellular Story

I was looking through the FCC cellular map in Buncombe County, North Carolina, where I live. For those not fully familiar with the FCC broadband maps, the agency publishes two maps: the more familiar one that shows broadband coverage and a second that shows cellular coverage. You can toggle between the two maps at the FCC’s map website.

It struck me while looking at the details in the maps that rural cellular coverage is changing, and not in a good way. I started by looking at a small section of the county that is on the outer fringe of where the Asheville outer suburbs turn rural. According to the FCC cellular map, the area I selected has the following cellular coverage:

These two tables tell me the following:

  • AT&T and Verizon have some 4G coverage. But the Verizon coverage is likely very weak since they don’t claim it will work in a moving vehicle. While AT&T claims its 4G coverage will work in a moving vehicle, it’s curious that AT&T doesn’t have 5G. This tells me that the AT&T signal is also likely weak since it is outside the 5G coverage area.
  • The only carrier claiming relatively solid 5G (35/3 Mbps) is Project Genesis, which is EchoStar. The company has exited the facility-based cellular business and is in the process of dismantling cell sites.
  • T-Mobile claims both 4G and 5G for outdoor cellular coverage, but doesn’t claim it can work in a moving vehicle, meaning the coverage is also probably weak.
  • The last carrier listed is UScellular, which claims 7/1 speeds on 5G, but doesn’t claim to be able to provide coverage in vehicles. UScellular was purchased by T-Mobile, and the rumor is that any UScellular towers that already duplicate T-Mobile coverage are likely to be decommissioned.

The bottom line is that this particular neighborhood has weak cell coverage. The only carrier that claimed to be able to deliver 5G to a moving vehicle is now out of business.

I picked this neighborhood at random, but I think I would find the same story in most of the areas on the fringe of the metropolitan area. The coverage in areas that are completely rural is worse. The story I gleaned from this neighborhood is troublesome for several reasons.

  • The folks who live here don’t have a lot of options. The only carrier that might work in the way people need cellular to work is AT&T, but this neighborhood is outside the AT&T 5G coverage, and the 4G coverage is likely weak.
  • It looks like decent coverage was finally becoming available from EchoStar, but that’s now gone.
  • The speeds shown in the table are for outdoor coverage, and speeds inside homes are typically half of outdoor speeds.
  • When you look at the details in the FCC cellular map you quickly understand how the advertised national footprints of the big carriers are exaggerated.
  • The bad news is that the FCC considers this neighborhood to be served by cellular. That means if the FCC finally launches the 5G Fund for Rural America, this neighborhood will not be considered for funding to add a new cell tower.

Broadband Shorts March 2026

The following are a few topics I found interesting but which are two short to need a full blog.

Acquisitions Changing the Broadband Landscape. We’ve recently seen the closing of a number of major mergers and sales that are changing the broadband landscape.

  • On January 20, the sale of Frontier to Verizon closed. This $20 billion blockbuster sale brought 2.2 million fiber subscribers and eight million passings. Long-time followers of the industry are somewhat amused to see Verizon buy back millions of passings it sold to Frontier in the past.
  • On February 2, AT&T closed the sale of over 1 million fiber customers from Lumen, which brought four million fiber passings. This included customers in major markets like Denver, Seattle, Salt Lake City, Las Vegas, Minneapolis-St. Paul, Orlando, and Phoenix.
  • On March 10, the sale of Starry to Verizon closed. While bringing only 100,000 customers, the acquisition also brings Starry’s proprietary technology that uses 28/39 GHz millimeter wave spectrum to deliver wireless broadband, mostly to MDUs. The speculation is that Verizon will use the technology to expand to MDUs outside of its fiber footprint.
  • The huge merger between Charter and Cox Communications is still pending. The merger recently got approved by the FCC and still needs approval from several states. Cox would bring around 6 million broadband customers and 12 million passing to Charter, making the combined company the largest ISP in the country.
  • GFiber just announced a merger with Astound Broadband that would spin GFiber from Google Alphabet.

Action in the NDIA Suit. The U.S. Department of Justice sought to dismiss the lawsuit filed by the National Digital Inclusion Alliance (NDIA) that challenged the administration’s refusal to disperse the grant funding approved by Congress from the Digital Equity Act. These grants were aimed at tackling digital inclusion efforts that included bringing broadband devices to those that need them, training people how to use computers and broadband, and training for broadband-related jobs. The NDIA suit was first filed in early October 2025. I note the DOJ motion since the agency has had a low success rate in defending executive actions that killed various other federal grants. I think there is still a chance that this funding will eventually be awarded as intended.

AI Fueling Surge in Deepfake Spam. Hiya, a service that provides apps to block spam calls, released its State of the Call 2026 report, which says that AI is fueling an increase in spam calls. A survey of over 12,000 consumers across the  U.S., UK, Canada, France, Germany, and Spain showed a rise of deepfake calls, which use AI to mimic voices that are familiar to those being called. One in four Americans said they received a deepfake voice call in the last year. Americans said by nearly 2-to-1 that spammers are winning the battle over the FCC, which is trying to squelch spam calls.

AT&T Partnership with Amazon. AT&T, Amazon Web Services (AWS), and Amazon Leo announced a broadband collaboration this week that integrates AT&T into the AI and cloud capabilities of AWS. AT&T will become the preferred vendor to provide connectivity to AWS data centers. Amazon LEO has an existing arrangement with Verizon to bring fiber to ground stations, and it will be interesting over time to see if that business shifts to AT&T.

AT&T will partner with Amazon Leo to provide satellite broadband connectivity to some AT&T broadband customers. This is an interesting solution that could help AT&T more easily walk away from rural copper networks. AT&T also wants to bring satellite backup broadband to AT&T business customers.

Unintended Consequences

The industry news is always full of big events like mergers, bankruptcies, new regulations, or regulations killed. I’ve written many blogs about these kinds of issues, but I have rarely written about the unintended consequences of big industry changes. Today’s blog looks at two examples of unintended consequences.

The first is the decision  by EchoStar to abandon the facility-based cellular business. There were several factors that led to the company’s decision to abandon the business line, but the company says the primary reason was pressure from the FCC to use the spectrum it owned or return it to the FCC for auction. The FCC was also pressuring the company to build faster and to get more customers.

One of the unintended consequences of the FCC nudging EchoStar out of the cellular business is that the company decided in 2025 that its best option for maximizing value was to sell the spectrum it planned to use for cell towers. The company sold spectrum to Starlink that will support the company’s entry into the satellite cellular business. EchoStar also sold spectrum to AT&T, which was put to immediate use to boost bandwidth at 23,000 cell sites nationwide. Both of these consequences are positive for the industry and will benefit many millions of customers.

Another consequence of EchoStar abandoning cell towers is that the company walked away from a huge number of long-term leases for space on cell towers. A group of ten tower company executives met with the FCC recently and asked for help to recover the abandoned payments from EchoStar. The company says it had no choice but to walk away from the leases since it is no longer using towers, and they say this fits the “force majeure” clause in its contracts with tower owners that excuse payments in the case of an unforeseeable event. It’s going to be interesting to see if the FCC does anything, or even if they have any authority to intervene in a business contractual dispute. This same thing happens all of the time on a smaller scale when carriers and ISPs walk away from leases they no longer need, and the only real difference in the case is the magnitude of the issue. My bet is that the FCC will do nothing since this is now a commercial contract dispute, and it will probably tell tower owners to take their claims to court.

Another big piece of news is Verizon’s purchase of Frontier Communications. The purchase process started sixteen months before the deal finally closed, and much has changed in the industry since then. When the transaction was first announced, CEO Hans Vestberg touted the sale as moving Verizon forward in pursuing convergence. That’s the new industry phrase that replaces the old triple-play strategy and now refers to bundling broadband and cellphones.

Companies generally pursue mergers in an attempt to boost stock prices, and it will be interesting to see if that happens for Verizon. There are already industry analysts panning the merger, saying that it doesn’t really move the needle for Verizon. Pre-transaction, Verizon’s fiber covers 9.2% of the country, and Frontier brings another 4.3% coverage. This pales against the cable companies that lead in the convergence battle, with the biggest cable companies collectively passing 90% of households in the country.

There are also other consequences when companies merge. Verizon will claim it’s gaining efficiencies from the merger, but the real consequence is that a lot of folks at Frontier will lose jobs that would have been safe without the merger. Many of the vendors and suppliers that supported Frontier will suddenly find they have lost a giant customer. It’s likely that eventually the prices of the products at the two companies will be brought into synch, and since Verizon’s fiber prices are higher than Frontier’s, it probably means eventual price increases for Frontier customers.

A Three Nines World?

FierceNetwork recently published a thought-provoking article by Steve Saunders that asks, “is four nines the new five nines?”  That’s a question that only network engineers will understand, but it is a shorthand way to talk about the reliability of our networks.

The phrase five nines refers to having a goal for a network to be in service 99.999% of the time. That’s an incredible level of uptime, and a five nines network is expected to not be out of service more than five minutes in a year. A four nines network would have the goal of not being out of service more than 53 minutes per year, and three nines would lower the goal to 526 minutes, or just under nine hours per year.

I have a lot of clients who have signed contracts with large data customers to meet four or five nines of reliability. The only way to make that guarantee is to have a lot of redundancy. That would mean physically redundant fiber routes to protect against fiber cuts. It would mean self-healing electronics that quickly adapt to fiber outages or the loss of a key set of electronics. It means having software that can quickly be reset as needed.

In the last few years, we’ve seen network outages of major proportions. The latest outage by Verizon knocked a lot of customers out for half a day. There have been multiple regional and national outages due to problems in the Amazon AWS data centers. The breadth and magnitude of these regional outages is making it hard for any ISP to guarantee that networks will be reliable due to problems cause upstream by larger industry players.

As Saunders points out, the culprit of most of the big outages is software. The software that controls the Internet has grown increasingly complex. Sanders says the communications networks have grown as complex as the systems that operate a nuclear submarine.

The article points to the complexity associated with the recent big Verizon outage. The problem was something that affected the standalone 5G core network. Verizon’s core network includes electronics and software from five vendors  – Case Systems, Ericsson, Nokia, Oracle, and Red Hat / OpenShift. – along with Verizon’s own software.

Saunders says the issue is structural. While Verizon network engineers are elite, they are expected to operate networks that have grown to a level of complexity that is beyond the ability of technicians to fully understand everything. I’m sure Verizon still has an internal goal of five nines, but the company can no longer realistically understand the complexity of its network and the interplay of the many diverse components.

The problems and the outages are likely to grow worse as we continue to convert to software-defined networks, and as big companies consolidate network operations and eliminate technicians as a cost savings. We are also increasingly using AI to write complex software, which is reducing our ability to fully understand and debug problems during a crisis.

Saunders points to another issue, which is the erosion of the separation between LAN and WAN. For decades, businesses have been secure behind firewalls since they ran different software inside the company than what was used to communicate outside the company. But that distinction has become blurred as a lot of software now reaches across that barrier.

The article’s conclusion is that we are probably going to have to learn to live with big outages. The day of expecting to be connected to super-safe networks is gone. The Verizon outage shows that we might already be living in a three nines world, something that makes every network engineer cringe.

Supreme Court Examines FCC’s Ability to Fine

The Supreme Court has accepted a case that will determine the FCC’s ability to levy fines against the companies it regulates. The lower court cases that brought the issue to the Supreme Court come from fines that the FCC levied against AT&T, T-Mobile, and Verizon after the companies sold customer location data. The FCC said that the carriers did not properly vet the companies that bought customer data, and that many of those companies widely resold the data.

The Fifth Circuit Court sided with AT&T and said that the FCC’s process was unconstitutional. The Second Circuit Court sided with the FCC when reviewing the Verizon fine. The DC Circuit also sided with the FCC when reviewing the fine against T-Mobile.  As often happens when lower courts issue conflicting rulings, the Supreme Court has agreed to review the findings of the lower courts.

The Circuit Court cases invoked a Supreme Court ruling in 2024 in the case of SEC v Jaresky. In that case, the defendant was accused of committing fraud and misrepresenting himself to investors. The Securities and Exchange Commission fined Mr. Jaresky $300,000 and ordered him to disgorge the unlawful profits he made of $685,000. Mr. Jaresky appealed to the Supreme Court and argued that the SEC didn’t have the regulatory authority to directly fine him, and that the SEC had violated his right to a jury trial.

The Supreme Court surprisingly sided with Jaresky and ordered that he should have been given the option for a jury trial rather than a trial by an SEC administrative judge. It was obvious after the Jaresky ruling that companies that were fined by other regulatory agencies would make the same claim if they were denied the right of a jury trial. In this case, the three cellular companies made the argument that the FCC fines were unconstitutional and got contradictory rulings from different lower courts. It’s fairly obvious that the carriers went to different courts hoping for conflicting rulings.

This is a major case for the FCC, since a ruling against it eliminates its ability to fine regulated companies for violating FCC rules. The ability to levy fines has always been one of the agency’s most effective enforcement tools and is one of the few remedies that is less drastic than yanking an FCC license to operate. The FCC has been using fines a lot recently in its attempt to cut down on robocalls and texts. The FCC will become a fairly toothless regulatory agency without the ability to levy fines. Carriers, both large and small, will be less afraid to violate FCC rules if they don’t fear that their violation would warrant a referral to the Justice Department.

This is a really interesting tactic by the cellular carriers. If these particular cases had been referred to a jury instead of an administrative judge, it’s not hard to imagine the fines being a lot larger. It’s not hard to imagine a jury that doesn’t like the idea of a giant corporation selling data that shows everywhere they travel with their cellphone.

This also opens up the possibility of State regulators tackling these kinds of issues and issuing fines if the FCC finds itself unable to do so. I have to think that selling customer data violates the law in multiple states.

If the Jaresky case is the precedent, then it’s hard to think the Court won’t side with the carriers and rule against the FCC. This Supreme Court seems to be very much against what they view as regulatory overstepping of authority, and the Jaresky case is only one of their rulings that are weakening federal regulatory agencies.

Falling FWA Speeds

Ookla recently published a report looking at broadband speeds being delivered with FWA cellular broadband offered by AT&T, T-Mobile, and Verizon.

The report includes the chart shown below that tracks the median download speeds of each carrier, by quarter, since the third quarter of 2023.

There are some interesting stories in the chart:

  • At the end of the third quarter of 2023, the median download speed was nearly the same for all three carriers, between 140 and 150 Mbps.
  • Since then, T-Mobile speeds have increased significantly, peaking at 221.7 Mbps at the end of the first quarter of 2025. T-Mobile’s median speeds are now twice the speeds of AT&T.
  • The Ookla blog talks about the fact that speed for all three carriers dropped from the second quarter of this year to the end of the third quarter. AT&T dropped from 114.3 Mbps to 104.6 Mbps. T-Mobile dropped from 221.7 Mbps to 209.1 Mbps. Verizon has the largest drop from 167.3 Mbps to 137.8 Mbps.

Ookla asks the question of why speeds dropped during those two quarters. They expect that some of the drop is due to foliage that slows down cellular signals from late fall until autumn. Foliage is clearly an issue in many parts of the country.

Ookla also asks the question if the networks are experiencing problems due to oversubscription. The three carriers have seen extraordinary growth. At the end of the third quarter of 2023 there were just under 7 million FWA customers. By the end of the third quarter of this year, the companies had just under 14.5 million customers, having added over 7.5 million FWA customers in two years.

It’s clear that FWA customers put a lot of stress on a cellular network. Assuming that FWA customers are the same as other broadband customers, the average U.S. broadband customer used over 640 gigabytes of broadband per month at the end of the third quarter, compared to 17 gigabytes for the average cellphone customer. From a bandwidth perspective, an FWA customer uses 38 times more cell site resources than a cellular customer.

The questions that Ookla is asking are not easily answered because FWA is not a homogeneous broadband product. Customers must be located near a tower to get the fastest speeds, and speeds drop off as the distance between customers and a tower increases. Consider AT&T, which has been using FWA as a replacement for DSL. This likely means AT&T is offering FWA to customers at a greater distance from towers than the other two carriers, in order to provide that copper alternative. That alone could contribute to AT&T’s lower median speeds.

The FWA market isn’t going to remain static. AT&T recently upgraded 23,000 cell sites with the 3.45 MHz spectrum the company acquired from EchoStar. That should cause a big upward spike in AT&T FWA speeds this quarter.

The Ookla report is fascinating. It will be interesting to watch the FWA speeds over time to better understand seasonality, foliage, and the impact of rapid customer growth.

‘Tis the Season (For Layoffs)

It’s going to be a rough holiday season for a lot of industry and tech workers, as communications and tech companies have announced layoffs. According to the hiring experts at Challenger, Gray, & Christmas, the layoffs announced in October were the largest in years. Employers have announced over 1 million job cuts through ten months of this year, already 44% higher than the job cuts for all of 2024.

Technology has the largest number of job cuts for the year, already at over 141,000. There are a number of different reasons for job cuts this year. In October, cost-cutting was the top reason for job cuts (50,437). AI was cited as the reason for 41,039 layoffs. Market and economic conditions were cited as the reason for 21,104 job cuts. The closing of stores and plants accounted for 16,739 cuts, and restructuring was the reason given for 7,588 job cuts.

Here are some of the cuts in the industry as reported by FierceNetworks:

AT&T didn’t announce any formal layoffs but it has still seen staff reduce by over 5,000 positions this year to reach 135,700. Many of the cuts are likely due to the new company policy of mandating that people return to the office five days per week.

Charter reduced staffing by 6,600 in 2024 to reach 94,500. The company recently announced it will be cutting 1,200 more jobs, plus it closed call centers in Ohio and Massachusetts.

Comcast seems poised to reduce staffing but hasn’t announced specific numbers. Rumors are that the company is getting ready to streamline operations.

T-Mobile originally said it was going to lay off the entire staff of 4,100 that came through the acquisition of UScellular. The company ultimately kept “more than half” of these employees.

Verizon actually increased staffing in 2025 and added 800 people this year. The company has been slashing staffing for many years. However, the company told investors when announcing third quarter earnings that it to intends reduce its costs. The Wall Street Journal reported, as I was publishing this blog, that the company plans to cut 15,000 people.  That’s before any impact from the upcoming acquisition of Frontier.

There are a lot of layoffs coming in other parts of the tech industry. Amazon laid off 14,000 people in October and says it will be cutting as many as 30,000 additional corporate jobs. Microsoft eliminated 9,000 positions recently, bringing it to 15,000 for the year. UPS has had the largest cuts with 48,000 jobs eliminated in 2025.