On February 5, the FCC issued a Memorandum and Order related to a pole attachment dispute between Comcast and Appalachian Power Company (APCO). The Order was issued under the authority of section 224 of the Telecommunications Act, which gives the FCC the authority to “regulate the rate, terms, and conditions for pole attachments to provide that such rates, terms , and conditions are just and reasonable”. This order highlights the nuances of regulations that can make it a challenge to build new fiber. This particular case provides a cautionary tale that shows why it can be so hard to get on poles when working with an uncooperative pole owner.
Before discussing the FCC decision, let me review existing FCC pole attachment rules and processes that an ISP must follow to get onto a pole. Just starting the process of getting on a pole requires a well-defined step-by-step paperwork-heavy process that obligates both the pole owner and the attacher to take steps within specified time frames.
- The ISP must formally request access to a pole. Every pole owner has a unique set of forms needed to make such a request. The request must be detailed and specifically describe the changes that are wanted, and the attacher often includes drawings showing the desired connection.
- The pole owner then conducts a survey to determine if there are any issues involved in meeting the request. Some pole owners invite the attacher to participate in a physical survey.
- If the pole owner accepts the request, it must provide an estimate of the ‘make-ready’ costs needed to accommodate the request.
- If the attacher accepts the estimate, it must pay the make-ready costs upfront, and the make-ready work proceeds.
- Finally, if the pole owner finds that the actual cost was higher than the estimate, the attacher can request a detailed invoice showing all of the costs.
The dispute in this Order arose over poles that APCO said needed to be replaced in order to accommodate Comcast. Comcast claims that many of the poles had preexisting violations of safety and engineering standards, and because of that, Comcast wanted to pay nothing for APCO to replace the poles. APCO wanted Comcast to pay the full cost of replacing the poles, which would mean that Comcast would be paying to fix problems caused in the past by other attachers. As an aside, Comcast would be required to pay the full cost to replace a pole that didn’t have any safety violations, as long as the only reason for having to replace a pole is that there isn’t enough room to add the new fiber.
Comcast filed a formal complaint with the West Virginia Public Service Commission in May 2025. The Commission ruled in favor of Comcast and said that APCO unlawfully assigned costs to Comcast and also delayed the pole attachment process. Rather than comply with that decision, APCO appealed the case in July to the FCC’s new Rapid Broadband Assessment Team (RBAT). This was the first FCC case processed under the new RBAT appeal system. The parties entered into mediation, but failed to reach an agreement.
In September, APCO issued new rules across its pole network that require any attacher to pay 100% of the cost for a poles replacement, even when a pole has preexisting violations. At the end of November, Comcast filed a complaint with the FCC that resulted in this Order. The FCC sided with Comcast and said that its rules had been clear for twenty years that an attacher is only responsible for the incremental cost of moving to a new pole when an existing pole is in violation of safety or engineering standards.
You might read this and view it as a victory for Comcast, but it’s really not. This process delayed Comcast by nine months, and this is one of the faster regulatory resolutions of a pole dispute I can remember. This case shows the challenge that any attacher faces when a pole owner elects not to follow existing pole attachment regulations. In this case, APCO wanted to charge Comcast incorrectly at the time of the application. APCO then ignored an order from the State PUC and took the issue to FCC arbitration, where it failed to come to a mediated agreement. Finally, Comcast had to appeal to the FCC for a resolution.
Most ISPs don’t have the budget or the legal resources to fight an issue like this through this maze of steps. A smaller attacher with a similar situation would likely either have to agree to meet the conditions of the pole owner, and pay far too much for the attachment, or it might instead elect to bury fiber to bypass the poles, also at an increased cost.
Most attachers also worry about getting into formal disputes with pole owners who can retaliate by making it more difficult or costly for other desired attachments. The FCC and States can pass as many rules and regulations as they want, but the pole owner still has the ultimate power to make life costly and miserable for an attacher. I don’t know if any amount of regulations can fix that.





