Americans and Our Smartphones

According to a survey conducted by Reviews.org, many Americans spend a lot of their waking day with their smartphones. The survey was conducted with 1,000 people in the fourth quarter of 2025. This was not a high-accuracy survey, and the results have an accuracy of plus or minus 4%. But the overall trends are clear, and the survey results don’t vary a lot from year to year. Consider some of the following statistics:

The average participant in the survey used their phone 5 hours and 1 minute per day, which works out to 83 days of the entire year. Boomers used their phones the least, at an average of 2 hours and 8 minutes per day.

The average American checks their smartphone 186 times per day. That works out to almost 8 times per hour. This is lower than the statistic from 2024 of 205 times per day.

84% of respondents checked their phone within ten minutes of getting out of bed.

50% of people sleep with their phone by their bed.

Something that doesn’t surprise anybody who has gone to a restaurant lately, 56% of respondents use their phone while eating dinner.

71% of respondents check their phone within five minutes of getting a notification.

Something that sounds icky to me, 68% of people use their phone while sitting on the toilet.

87% of people use their phone while watching TV.

72% of respondents use their phone while at work.

A scary statistic is that 29% of respondents use their phone while driving.

61% of respondents have texted somebody who is in the same room.

53% of respondents have never gone an entire day without using their smartphone.

41% of respondents panic when their battery drops below 20%.

Probably the most telling statistic is that 46% of respondents say they are addicted to their smartphone. This is up from 43% reported in the 2024 survey.

I’m not a big smartphone user, and these statistics always surprise me. The statistics help to explain why the new converged bundle of broadband and cellular is so powerful.

Impacts of the RAM Shortage

Starting in late 2025, the world began experiencing a big shortage of memory chips used in the manufacture of smartphones, computers, and other consumer electronics. The shortage has been caused by chip makers across the industry deciding to manufacture more lucrative chips for AI data centers. As an example, during the last year, we saw Micron, Samsung, and SK Hynix stop making RAM for consumer devices in favor of AI chips.

Random access memory, or RAM, is a crucial component in devices like smartphones, computers, and game consoles. RAM chips are what allow a computer to perform functions like keeping multiple tabs open in  a browser,

In the fourth quarter of last year, the demand for RAM chips exceeded supply by 10%, and the shortage is quickly growing. By the end of 2025, the price for RAM increased by 50%, and the supply chain delays to get chips suddenly slowed to a crawl. If an electronics factory wants chips sooner, they’re being forced to pay a premium price and pre-pay for a large supply. The shortage is expected to last at least into 2027. A few companies, like ChangXin Memory Technology and Yangtze Memory Technologies Corp. have stepped up to enter the consumer RAM market. There are predictions that RAM prices will increase at least 60% this year, with specialty chips possibly doubling or tripling in price.

This is bad news for the broadband industry since the price of computers and smartphones will climb, likely out of the reach of the budgets of many households. This is going to increase the cost of all of the network electronics used for fiber, cable HFC, and wireless networks.

This is bad news for the nonprofits that have been refurbishing used computers and smartphones. One important part of many upgrades is to increase RAM capacity for old computers to be able handle new web needs. If RAM prices double, these entities will not be able to help nearly as many people. The problem will be made worse since small buyers of RAM will probably be the ones seeing the biggest price increases.

Digitunity recently published an article that estimates that 32.9 million people can’t access broadband from due to the lack of a computer. That’s about 10% of households, a number that compares with other estimates of the homes with broadband.

More expensive computers will hurt broadband adoption, and that hurts the public and the economy. People are increasingly reliant on access to broadband. The federal government, and many state and local governments, are eliminating the ability to communicate with the government by anything other than web portals. Federal services of all sorts, like veterans benefits and Social Security, are moving online.

The IRS and many states expect taxpayers to file tax returns using online software. This software is difficult to navigate with a smartphone, as are many other government portals. The IRS and other federal agencies will also no longer issue paper checks, forcing people to have an electronic way to receive and access payments from the government.

FEMA announced last year that anybody affected by a disaster must make a claim online, which is a particularly ironic requirement for folks who might have just lost a home due to a flood, tornado, or hurricane. For anybody who has ever dealt with a disaster result, there is a mountain of communication needed to push a claim through to the finish line.

People in rural areas increasingly need to use telemedicine as rural hospitals and clinics continue to fail and close.

A computer at home is vital for working from home or taking college and other classes online. These are also tasks that can’t easily be done by smartphone.

A Rural Cellular Story

I was looking through the FCC cellular map in Buncombe County, North Carolina, where I live. For those not fully familiar with the FCC broadband maps, the agency publishes two maps: the more familiar one that shows broadband coverage and a second that shows cellular coverage. You can toggle between the two maps at the FCC’s map website.

It struck me while looking at the details in the maps that rural cellular coverage is changing, and not in a good way. I started by looking at a small section of the county that is on the outer fringe of where the Asheville outer suburbs turn rural. According to the FCC cellular map, the area I selected has the following cellular coverage:

These two tables tell me the following:

  • AT&T and Verizon have some 4G coverage. But the Verizon coverage is likely very weak since they don’t claim it will work in a moving vehicle. While AT&T claims its 4G coverage will work in a moving vehicle, it’s curious that AT&T doesn’t have 5G. This tells me that the AT&T signal is also likely weak since it is outside the 5G coverage area.
  • The only carrier claiming relatively solid 5G (35/3 Mbps) is Project Genesis, which is EchoStar. The company has exited the facility-based cellular business and is in the process of dismantling cell sites.
  • T-Mobile claims both 4G and 5G for outdoor cellular coverage, but doesn’t claim it can work in a moving vehicle, meaning the coverage is also probably weak.
  • The last carrier listed is UScellular, which claims 7/1 speeds on 5G, but doesn’t claim to be able to provide coverage in vehicles. UScellular was purchased by T-Mobile, and the rumor is that any UScellular towers that already duplicate T-Mobile coverage are likely to be decommissioned.

The bottom line is that this particular neighborhood has weak cell coverage. The only carrier that claimed to be able to deliver 5G to a moving vehicle is now out of business.

I picked this neighborhood at random, but I think I would find the same story in most of the areas on the fringe of the metropolitan area. The coverage in areas that are completely rural is worse. The story I gleaned from this neighborhood is troublesome for several reasons.

  • The folks who live here don’t have a lot of options. The only carrier that might work in the way people need cellular to work is AT&T, but this neighborhood is outside the AT&T 5G coverage, and the 4G coverage is likely weak.
  • It looks like decent coverage was finally becoming available from EchoStar, but that’s now gone.
  • The speeds shown in the table are for outdoor coverage, and speeds inside homes are typically half of outdoor speeds.
  • When you look at the details in the FCC cellular map you quickly understand how the advertised national footprints of the big carriers are exaggerated.
  • The bad news is that the FCC considers this neighborhood to be served by cellular. That means if the FCC finally launches the 5G Fund for Rural America, this neighborhood will not be considered for funding to add a new cell tower.

Filling the Sky with Satellites

The skies are quickly filling with communications satellites. Following is a short list of the many ventures that have or will soon be launching large numbers of broadband satellites.

Starlink now has over 10,000 operational satellites in orbit, with the ultimate announced goal of reaching 42,000 satellites. The company is not sitting still and will be introducing its new V3 satellites sometime this year, that promises to provide 10 times the download and 24 times the upload capacity of the current V2 satellites. That should mean a big boost in the capacity of the Starlink constellation and faster speeds. Starlink is likely to maintain a major advantage over competitors through its use of the reusable Starship rocket.

Amazon Leo (formerly Project Kuiper) currently has around 212 satellites in orbit. The company was recently granted a two-year delay by the FCC of its original commitment to have an operational network by this summer. The company also recently got approval from the FCC to increase the constellation size to 7,700 satellites. The company is working to accelerate satellite launches and launched 32 satellites in February using the Ariane 64 rocket. Amazon Leo has contracted for 18 additional launches with Arianespace.

Eutelsat OneWeb is currently operating a 648 satellite constellation in twelve polar planes that is providing broadband to enterprise, government, and maritime customers. Its key markets today are in places like Ukraine, Saudi Arabia, and Taiwan. The company has ordered over 300 additional generation 2 satellites that should start being deployed later this year.

Blue Origin, a rocket company, plans to launch a constellation of 5,408 TeraWave satellites starting at the end of 2027. The company is promising speeds up to 6 Tbps. The constellation will be comprised of optically connected satellites using both low Earth orbit (LEO) and medium Earth orbit (MEO). The satellites will be interconnected using optical lasers. The target market for Blue Origin will be enterprise, data center, and government customers who need a reliable primary or secondary broadband connection. They think their primary market will be in remote, rural, and suburban areas around the world, where the cost of providing diverse fiber paths is too expensive.

Telesat’s Lightspeed satellite business got its start in December 2026 with the launch of its first two satellites. It plans are to launch 157 satellites by the end of 2027, with an ultimate goal of 298. The first 156 satellites will focus on support for NATO and allied nations. After that, the company hopes to be able to provide global coverage for enterprise customers, including the aviation, maritime, energy, and government sectors.

China’s Guowang (the National Network) has launched 164 satellites and has plans to launch 12,992 satellites to compete with Starlink. The company plans to launch 310 satellites in 2026, 900 in 2027, and 3,600 per year starting in 2028. There will be two separate constellations, one at 500 to 600 kilometers and a second around 1,145 km.

Quinfan (also known as Spacesail or G60) is being developed by Shanghai Spacecom Satellite Technology (SSST). The company currently has 108 satellites in polar orbit as part of its first constellation of 648 satellites. The company has announced long-term plans to reach over 15,000 satellites.

Meanwhile, there is another space race happening for companies wanting to provide direct-to-device cellular service. The key players are Lynk Global, Skylo, a partnership between SpaceX and T-Mobile, a partnership between AST SpaceMobile and AT&T/Verizon, and a partnership between Globalstar and Apple.

WiFi Router Ban

The FCC issued a ban on March 23 on all consumer-grade routers made in foreign countries. A router is the device in your home that connects your ISP broadband to the WiFi that almost everybody uses to connect devices in the home. Businesses use routers to direct ISP broadband around the business on fiber or copper networks. The ban covers all new brands and models of routers except those that have been granted a Conditional Approval by the Department of Defense or the Department of Homeland Security.

The ban comes after the White House convened an interagency group comprised of government security experts, which collectively decided that new routers made overseas “pose unacceptable risks to national security of the United States and the safety and security of United States persons”. There have been previous technology bans for security reasons, such as a ban on using software from Kaspersky Lab, and telecommunications services provided by China Telecom and China Mobile International USA. It’s worth noting that the FCC cannot decide to ban any equipment or service and can only do so if directed by national security agencies.

The ban noted that malicious actors have exploited security gaps in foreign-made routers to attack households, disrupt networks, engage in espionage, and steal intellectual property. The notice says that foreign-made routers were involved in cyberattacks from Volt, Flax, and Salt Typhoon.

The ban does not stop consumers from using existing routers. It doesn’t stop retailers from selling existing stocks of routers or from continuing to buy routers that previously have been approved by the FCC’s equipment authorization process. All that is blocked is any new models or generations of routers.

Router manufacturers can petition the DoD or DHS for conditional approval, which would allow them to apply to the FCC for equipment authorization for new routers. There are no manufacturers today that have this conditional approval.

It’s hard to know where this ban will lead, but this could become a big concern for ISPs, since most ISPs provide a WiFi router for new customers. Many cable companies and fiber builders build the router into the modem. Any ISP that is currently using a router that has not been approved by the FCC is in trouble, because according to this ban, they can’t give an unauthorized router to a new customer. Every ISP should be checking this week to make sure the routers they are providing have been blessed by the FCC.

This has longer-term implications since virtually all routers are made overseas, including those made by American companies like TP-Link, which manufactures its routers in Vietnam. Manufacturers routinely upgrade and improve routers every few years, and American ISPs will be stuck with older routers if the government doesn’t approve any new brands or models of routers.

One unspoken intent of the order is probably to promote the manufacture of routers in the U.S. I have to wonder if an American-made router would be any less susceptible to hacking than a foreign-made one. If not, I’m not sure what this ban will accomplish, other than making it more expensive to get routers. It will be interesting to see if any router companies move manufacturing to the U.S. due to this ruling. A more likely outcome might be that American consumers won’t be able to get some of the newest routers that are available to the rest of the world.

The Growing Splinternet

From FlaticonThe term splinternet refers to Internet service in a country that controls or censors content available to citizens. The best-known example of a splinternet is the Great Firewall of China. While there is a lot of different software and platforms available to Chinese citizens, many web platforms from outside the country are blocked, and citizens all understand that anything they do on the Internet can be monitored.  China is not the only splinternet. For example, the Russian government restricts Internet access to only  approved sites in a lot of the country.

Iran has always controlled the Internet to some extent, but in recent months has entered the realm of full splinternet. This started with public protests against the government. Citizens could communicate inside the country, but only through government-controlled apps. The government blocked citizens from viewing foreign websites and from sending pictures and videos outside the country.

Internet advocates are warning that the splinternet is spreading. Wired recently had an article that says that China is now exporting the technology that support their censorship techniques for the Great Firewall. The article claims the technology has been exported to multiple governments around the world. This is going to make it a lot easier for smaller countries to achieve the same control of the web as achieved by China.

AI is making it a lot easier for governments to track what people are doing on the web. AI can also be an effective tool for blocking websites and can help a government to identify people using any software that does an end run around web restrictions. In the past, people found ways around government restrictions. I recall that protesters in Hong Kong became adept at coordinating and communicating by setting up ad hoc networks that bypassed government monitoring.

While not exactly a splinternet movement, there is a significant effort in Europe to create telecom and cloud infrastructure that is purely European. There is a lot of demand from businesses for cloud solutions that are independent and fully within European control. As much as anything, this movement is an attempt to avoid the large U.S. software companies that largely control the web around the world.

An example of this new direction is the consortium recently announced by Orange, Deutsche Telekom, Telefónica, TIM, and Vodafone, They have launched the European Edge Continuum, which allows customers to deploy applications that are restricted to only use the networks of the five providers. This is nearly the opposite of the approach being taken in the U.S., where ISPs hand traffic to hyperscalers that route traffic in ways that are unknown to the ISPs and users.

It’s becoming obvious that there is a downside in this country to a web that relies on a handful of hyperscalers. Corporations are increasingly frustrated when they experience major outages due to software problems in distant data centers that are out of their reach and control.

The trends are not encouraging. It’s hard to think there won’t be an increase in splinternet-like activities from governments around the world. When that’s coupled with people and corporations that want to minimize the use of giant hyperscalers, it looks like a further segmentation of the concept of an open web.

Broadband Subscribers 4Q 2025

I recently looked at the reported broadband subscriber counts from the largest publicly traded ISPs for the end of 2025. Most of these statistics come from the quarterly reports of the ISPs. The table below looks at the change in subscribers for the fourth quarter and also for the whole year of 2025.

The story hasn’t changed a lot during the year. FWA cellular ISPs still dominate new net customer gains in the industry. Cable companies continue to lose customers. Telcos are growing by adding more fiber customers than they are losing copper customers.

There are a few interesting stories in these numbers. There were a lot of industry predictions that FWA cellular sales had peaked and would be slowing. However, the fourth quarter is the largest net customer gain ever for the market segment.

The additions for the telcos mask that growth in fiber customers is being diluted by continued losses of copper customers.

Breezeline says that it has turned around losses. The company had been losing 7,000 customers per quarter, and for the fourth quarter, it was down only 1,000. The company has hopes of getting back to net growth.

I don’t know how much longer making this table will make any sense. Just in the last quarter, Ziply Fiber and Consolidated Communications fell off the table when they went private. In the first quarter, Frontier will merge with Verizon and Lumen’s fiber customers will shift to AT&T. A little later this year, Cox, which is currently privately held, will be added to the Charter numbers. There are a number of aggressive fiber overbuilders that are privately held and not included in the table.

Closing the Senior Broadband Gap

An article in Telecompetitor cites statistics from AARP that show there is still a substantial broadband gap among seniors. According to data from the Older Adults Technology Services (OATS) organization that is part of AARP, 19 million seniors didn’t have a home broadband connection in 2023. That’s not a big improvement over the 22 million seniors who didn’t have home broadband in 2018. The article cites a statistic from AARP that only 61% of seniors over 75 have a home broadband connection.

AARP notes that the reasons seniors don’t have home broadband are similar to the reasons affecting other demographics. For example, only 53% of seniors with less than a high school education have broadband compared to 68% of seniors with a high school or higher education. Incomes also matter, and seniors with incomes under $25,000 struggle to afford broadband. AARP notes some improvement in senior use of broadband from 2018 to 2023. They noted that more seniors are using large-screen devices in 2023. The biggest improvement for seniors was an improvement in the use of smartphones and mobile services.

Interestingly, the AARP statistics didn’t consider 5G home internet or 5G mobile plans as broadband access. AARP believes that 5G has issues like unreliable service, data caps, and other problems, which means that a 5G connection isn’t reliable for some of the services that seniors need, like medical monitoring. 5G capabilities are improving.

The big cell carriers have been adding spectrum and making electronics upgrades, which are bringing faster and more reliable speeds. However, one of the issues that isn’t discussed enough is that fast cellular broadband speeds are only good within about two miles of a cell tower. Most urban households are within a mile of a cell tower and can receive download 5G speeds over 100 Mbps, and often much faster. But in rural areas, a lot of people live more than two miles from a cell tower. In rural areas, there are still large swaths of areas with little or no cellular broadband coverage. Cellular service is also engineered by the big three carriers to have relatively slow upload speeds, and it’s not unusual, even in urban areas, for upload speeds to be under the 20 Mbps definition of broadband set by the FCC. It’s possible that AARP will eventually bless 5G as acceptable broadband, but even then, only for customers within a few miles of a cell tower.

The senior broadband gap is significant since seniors are increasingly reliant on broadband. Seniors are like the rest of us and are seeing essential services moving online. Money and banking have largely moved online. Local, state, and federal governments are moving forms and portals online, and often as the only way to communicate. Homebound seniors need access to online shopping. Businesses everywhere are converting to online portals. For example, portals are being used to communicate with mortgage companies, veterinarians, dentists, plumbers, etc.

The biggest need for home broadband for seniors is increasingly becoming health care. Healthcare providers are almost universally shifting to the use of online portals to communicate with patients. The portals are used to schedule visits, communicate results of medical tests, and answer patient questions. Anybody without the skill or ability to access medical portals is at a major disadvantage.

Seniors are also increasingly reliant on telemedicine, where they can have virtual visits with physicians without having to make an office visit. Broadband is also needed for monitoring medical devices that are increasingly used to track at-risk patients who suffer from diabetes or heart issues, and for general monitoring after patients are released from surgery.

I’ve talked to a lot of digital equity folks in the last year, and a lot of them are focused on seniors. These groups help seniors find affordable broadband connections and take advantage of any discounts or subsidies that can help pay for a connection. Digital equity folks are helping seniors obtain computers, tablets, and smartphones and teaching them how to use them. I find myself repeatedly ruing that the federal government decided to nix a lot of the grant funding to help with this effort. Luckily, a lot of the folks engaged in this work are finding ways to continue the effort without the federal funding assistance.

States Addressing Affordability

I recently wrote a blog about the new legislation approved in New Mexico that will fund a low-income program similar to the now-defunct federal Affordable Connectivity Program (ACP). The New Mexico program provides a subsidy of up to $30 per month to help qualified households afford a home broadband connection. The new LITAP program is being funded by a monthly surcharge of around $1.50 added to telephone, VoIP, and cellular bills.

State legislatures across the country are recognizing that good broadband adoption is vital for a robust economy and have tackled or are considering plans to make broadband more affordable.

In June of last year, the Oregon legislature passed HB 3148, which strengthens support for low-income broadband customers. The legislation increased the monthly subsidy for low-income households for broadband from $10 to $15 per month. On Tribal lands, the subsidy is increasing to $40. When added to the federal Lifeline subsidy, residents get a total reduction of broadband bills of $24.95. The program also allows a one-time subsidy of $100 to help low-income households buy a computer or tablet.

Like in New Mexico, the Oregon program is funded through the Oregon Telephone Assistance Program (OTAP), which is funded from the existing Residential Services Protection Fund (RSPF) that is supported by surcharges on retail telecommunications bills. All ISPs in the state are required to participate in the plan.

California also has a new low-income broadband plan. The California LifeLine Home Broadband Pilot Program is a three-year program designed to make home broadband more affordable. The program officially launched on January 26 of this year.

The California program offers a $20 discount for qualified homes to help pay for standalone broadband. The subsidy is $30 if used for a bundle of broadband and telephone service. The program also covers up to $39 to cover the installation cost of enrolling with an ISP. The California program is also funded by surcharges on customer bills through the California Lifeline program.

The Connecticut legislature also passed legislation that implements a plan in reaction to the end of the federal ACP plan and that creates affordable broadband for qualified low-income households. Connecticut took a different approach from the other states and is mandating that ISPs offer at least one affordable plan for low-income households.

The Net Equality Program requires ISPs to offer a broadband plan to eligible households for a rate of $40 that must deliver speeds of at least 100/5 Mbps for the first year of the plan and 100/20 Mbps after that. The plan goes into effect this month on a voluntary basis and becomes mandatory for ISPs by October 1 of this year. The $40 rate can be adjusted annually by the rate of inflation. The program is administered by the Office of Consumer Counsel.

If Congress is unwilling to tackle broadband affordability, then states will have to step up. I have to think other states are discussing the topic, and I’d love to hear from folks about other efforts.

Disaster Regulatory Policy

There has been a lot of talk over the last year at the state and national level about lowering the regulatory and paperwork barriers for ISPs building rural networks funded by BEAD grants. I don’t know any rural ISP that doesn’t think this is a good idea. Any efforts that can simplify processes like permitting, pole attachments, and environmental studies would be a big benefit for a rural construction effort.

There is another situation that probably warrants easier and simpler paperwork. Many communities have disaster and emergency plans that describe ways to ensure public safety and that government functions after a natural disaster. I think these plans should include ways to make it easier to restore electric utilities and communications networks after a disaster.

This topic came to mind as I am watching the stakeholders in Western North Carolina work to identify issues that hindered recovery and repair efforts after the region was devastated by Hurricane Helene. The damage from Helene was the worst imaginable for the communications networks. Power went down across the region. A lot of cell towers were knocked out of service. Over 1,700 miles of fiber were destroyed, including the backbone fiber paths that brought broadband to and from the area. Some roads were washed away by flooding, while many other roads were blocked by downed trees and landslides. Huge numbers of utility poles were knocked down or badly damaged.

As you might imagine, the local government’s ability to conduct anything resembling business as usual disappeared with the storm. Government communications were out like everybody else, and the local government properly turned its attention to public safety and getting people out of harm’s way.

Normal processes that would work after a less extreme disaster were not sufficient after this major disaster. For example, nobody at the local level was prepared to deal with the huge numbers of repair crews that poured into the area a few days after the storm. One issue that slowed down the out-of-town repair crews was the paperwork and contracts that had to be executed before a crew could begin to work. Local governments needed to identify incoming crews so they could eventually be compensated. Somebody had to verify that incoming linemen were certified to work in the power space. Incoming crews needed to provide proof that they carried the needed level of insurance. Even after an emergency, the local government wanted to make sure that crews understood any local ordinances and rules related to rights-of-way, safety, and other related issues.

Another issue that quickly arose was the paperwork and processes normally required for permitting and for rights-of-way. Permits are normally required for construction activities like digging up any portion of a roadway or erecting new utility poles. As every ISP knows, permitting means dealing with multiple government entities. The federal government controls Interstate highways, and in this region, the roads through national parks, forests, and the Blue Ridge Parkway. The State controls access to state highways and roads through State parks. The county controls access to county roads, and cities control access to city streets that are not under one of the other jurisdictions. This region is also full of privately owned roads in rural areas. There were also the usual complications associated with working to cross bridges and railroad tracks.

There were also a lot of other questions that are being raised. For example, does it make sense to replace a washed-away cabinet or hut in a flood plain without elevating it or locating it outside of the flood plain? What’s the right way to rebuild infrastructure where the old infrastructure was completely washed away by a flood?

Local governments, utilities, ISPs, first responders, and many other stakeholders in the region are working this year to understand what could have been done better. For example, a lot of the required paperwork for incoming crews could have been done online in the cloud. But that would have required some agency outside of the region to process the paperwork. It would mean incoming crews from around the country would have needed to know where to find such paperwork. Some of the normal requirements for paperwork could have been relaxed, and that probably means creating an ordinance that gives city and county officials the ability to declare a communications emergency that would ease rules for permitting and construction. Perhaps the biggest challenge of all is making any needed changes across multiple layers of government.

I’m impressed with the work being done in this region to look at improving our response to the next disaster. The discussions are going to continue throughout this year. The issues being discussed are things that local governments across the country should be thinking about – before they are struck by disaster.