I don’t write too many blog entries that are direct sales pitches for CCG services. I will admit that many of my blogs hint at the services we offer, but the main intentions of these blogs is to plant ideas for small carriers that we have found to be useful. But this is one of those sales pitch blogs, and if you do number portability you should read it. We now offer the fullest range of number portability products in the industry and we think we have the best prices. The main benefit for small carriers is that we don’t require annual minimums, so if you don’t do a lot of ports we are going to be your best solution. We offer two different number porting products – traditional number porting and LSR service. And in a related service we now offer directory listing update service.
Service Provider LSR Number Porting Service
Before you can port a number you must determine who owns the number and get the owning carrier to release the number to you. This process is referred to in the industry as the LSR porting process. CCG offers the only turn-key LSR porting product in the country and we can interface with any carriers to complete the porting LSRs.
This is the process of notifying the owner of numbers that you are porting their numbers away and is not the same as the process of updating the NPAC database. Rather, this is coordinating the transfer of telephone numbers with the RBOCs, CLECS, cable companies, independent telephone companies or wireless companies that own the numbers. This step is something that must be done before the number port can occur. There was never a lot of need in the past for this service, but now there is such a proliferation of numbers owned by many different service providers that you can’t assume that the numbers you want to port belong to an incumbent carrier.
Product Detail. CCG does the following for each LSR Number Port:
- CCG will determine who owns the telephone number(s). For example, while you may be trying to port a customer that is using a CLEC like Vonage or Level3, you might find that the numbers actually belong to some other CLEC. We also routinely find that businesses can have numbers that belong to multiple service providers even if they are being billed by just one.
- CCG will obtain the needed Customer Service Record (CSR) used to verify the porting data provided by your customer and confirm the desired due date.
- CCG will interface with the “old service provider” LSR system to request a number port. We have found that every carrier has unique LSR processing systems and we can efficiently process with any service provider.
- We will monitor the porting process. We will troubleshoot any porting requests that are not porting properly and we will escalate as needed to meet your due date. We will notify you when the port is complete and forward you the carriers FOC. We will provide you with documentation that each port has been processed and is complete.
NPAC SOA Number Porting Service
We also now offer the traditional number porting product where we can help you change the ownership of the number in the Neustar database. This allows you to gain control of numbers that previously belonged to another LEC, CLEC or wireless provider. We offer quick turnaround to make sure that you meet your desired service cut date.
In this process you will give CCG access to your database at Neustar. But unlike some other consultants providing this service we also can get you access to the same database and the reports and troubleshooting tools at Neustar.
We can be your turn-key interface in the Neustar Number Portability Administration Center (NPAC) database. We think our prices for this service are the best in the industry. And for small carriers we have no annual minimum commitment. If you only do a few ports per year you should give us a call.
Directory Listing Update Service.
We now also offer a service to update the directory listings for new customers. These updates are very inexpensive for customers who want to keep their directory listing the same as before. But we can also handle complex directory updates.
We also will make sure that you know when the annual directories will be published and we can help you verify all of your listings for accuracy before the directory hits the street each year.
Finally, we can bundle all of these services into a turn-key package that makes it easy for you to add new customers.
Contact Terri Firestein at CCG at 301 788-6889 to learn more about these services and to get a price quote.