Big cable companies are losing broadband customers. This started in earnest in the middle of last year, and the companies blamed the initial drops on the end of ACP. But the customer drops are real and likely permanent. Over the last four quarters, Comcast lost 545,000 broadband customers and Charter lost 496,000. Big cable companies are being besieged by FWA cellular wireless being sold by AT&T, T-Mobile, and Verizon, and by fiber overbuilders. Wall Street is punishing cable company stock prices for the losses, and it’s only going to get worse.
I have a potential solution for the cable companies that could reverse the customer losses, at least for a few years. The solution has the side benefit of also being very good for the country.
We are in the process of spending a lot of money to solve the rural broadband gap. The federal government threw a lot of money at the issue with multiple grant programs that are culminating in the $42.5 billion BEAD program. However, the government has not been willing to tackle the urban broadband gap, where an even larger number of residents don’t have home broadband. Part of the reason for this was from heavy lobbying from cable companies that didn’t want to see a penny of federal funding going to their competitors.
It’s a little hard to quantify the urban digital divide. According to the Pew Charitable Trusts, 43% of households earning less than $30,000 annually have no broadband access. 49% of those making less than $50,000 find it challenging to afford a broadband connection. Many of those who don’t have good broadband live in apartments. According to HUD, over 4.5 million families live in subsidized apartment units. Anybody who thinks broadband is complicated ought to look at the labyrinth of rules that govern the way the government subsidizes housing. This includes public housing, the Housing Choice Voucher Program (Section 8) and the Low-Income Housing Tax Credit program (LIHTC).
A lot of subsidized housing doesn’t have adequate or affordable broadband. Many landlords have settled for WiFi in the halls – the same poor broadband solution that every business traveler hates in hotels.
The poor broadband in many apartment complexes can be blamed in part on out-of-date housing rules that compensate landlords for electricity and water but don’t consider broadband as a necessary utility. Landlords aren’t encouraged or rewarded for providing good broadband, although there is huge evidence that broadband is a necessity for people to participate in our digital society. Students without good broadband are particularly harmed, and studies show that those without home broadband fall significantly behind their peers in mastering the digital skills needed to work and thrive in our economy.
My challenge to cable companies is to tackle the urban digital divide, and to do so by starting with affordable housing apartment complexes. Bringing broadband to apartments would solve the problem of falling customer counts by replacing lost customers with millions of apartment units.
This will require a new way of thinking for a cable company. Broadband rates for affordable housing probably need to be between $10 and $20 dollars per month. While that may not sound like a lot of revenue, a cable company could pay for the upgrade costs to bring faster broadband to an apartment complex and could lock the landlord into a ten or twenty-year contract for service. Such contracts are lucrative over the long run because the income is guaranteed and there is no churn. This solution also doesn’t involve a subsidy that can disappear like happened with ACP.
Cable companies will also benefit from mountains of good local press. The federal government has turned its back on the urban digital divide, including the recent cancellation of the Digital Equity Act, and cable companies can make great hay by coming to the rescue.
Cable companies have always had it within their power to solve the urban digital divide. But now, with a falling customer base, I think they finally have an incentive to do so. It’s obvious in listening to the first quarter earnings announcements that cable companies are starting to quietly panic. Tackling the urban digital divide will require some creativity from the big cable companies, but tackling the urban digital divide is the right thing to do – for themselves and for urban America.







