Competing Against the Bundle

For many years, competing against the bundle referred to anybody who tried to compete against a cable company that offered the triple-play of broadband, cable TV, and telephone. I conducted market surveys for years, and it was not unusual to find 60% to 70% of cable company subscribers who were buying the bundle.

The triple-play bundle was a powerful marketing tool when a majority of homes were interested in buying all three products, since subscribers could buy all three products in a bundle that cost less than buying them individually. The power of the bundle came from the high cost of breaking the bundle, which made it a challenge for customers to consider alternative broadband providers. However, over time, telephone subscriptions have dropped from 95% to under 20%, and cable TV subscribership has dropped by over half, and is still diving.

While some version of the triple-play bundle still exists, competitors now face two new bundles that are proving to be effective in the market. Both bundles include cellphones as part of the package. FWA sales have been phenomenal. In the third quarter, the three major FWA carriers had almost 14.3 million FWA customers and added over 1 million net new customers, the highest quarterly gain yet.

The three FWA cellular broadband providers have been phenomenally successful in selling home broadband delivered using cellular spectrum. The main selling point is the lower price of FWA broadband, which is priced lower than cable company and fiber broadband. The base price for AT&T is $65; for T-Mobile, it’s $55 – 65, and for Verizon, it’s $60 to $70.

But the base FWA price is not the story, at least for T-Mobile and Verizon. Both companies reduce the broadband price by $15 for bundling with a cellphone plan. Both also offer discounts for customers who use autopay billing. The bundle reduces the price for broadband for both T-Mobile and Verizon FWA to $35 to $45 per month, which explains why the product is selling so well.

The other cellular bundle comes from the biggest cable companies, with Comcast and Charter leading the way. Both cable companies have been aggressively selling cellphone service to existing broadband customers. The primary motivation for the cellphone bundle is to reduce churn by keeping broadband customers from leaving for a competitor.

Charter sells several cellular options. The base cellular package is $20 per month, which includes 1 GB of data, with extra data at $5 per GB. The $30 plan comes with 30 GB of data. The $40 plan comes with 50 GB of data. Comcast also sells by the gigabyte. $15 per month buys 1 GB; $30 per month buys 3 GB, and $60 per month buys 10 GB. But a better option for large data users is the unlimited plans. The $40 Unlimited plan comes with 30 GB of data. Unlimited Plus for $50 comes with 100 GB of data.  All of these plans are often advertised as specials for even less. Charter recently made an offer that a home that will buy and keep for cellphone plans can have free broadband for as long as they keep the phones.

The cellular bundles have been selling well. Consider the national net change in customers for the first two quarters this year for the largest cellular companies:There are a lot of quotes from executives of fiber overbuilders saying that they are not concerned about cable company cellular or FWA. But there is no doubt that these bundles are attracting a lot of customers. These are the two bundles to keep an eye on.

 

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