Most people have heard of latency, which is a measure of the average delay of data packets on a network. There is another important measure of network quality that is rarely talked about. Jitter is the variance in the delays of signals being delivered through a broadband network connection. Jitter occurs when the latency increases or decreases over time.
We have a tendency in the industry to oversimplify technical issues. We take a speed test and assume the answer that pops out is our speed. Those same speed tests also measure latency, and even network engineers sometimes get mentally lazy and are satisfied to see an expected latency number on a network test. But in reality, the broadband signal coming into your home is incredibly erratic. From millisecond to millisecond, the amount of data hitting your home network varies widely. Measuring jitter means measuring the degree of network chaos.
Jitter increases when networks get overwhelmed, even temporarily. Delays are caused in any network when the amount of data being delivered exceeds what can be accepted. There are a few common causes of increased jitter:
· Not Enough Bandwidth. Low bandwidth connections experience increased jitter when incoming packets exceed the capacity of the broadband connection. This effect can cascade and multiply when the network is overwhelmed – being overly busy increases jitter, and the worse jitter then makes it even harder to receive incoming packets.
· Hardware Limitations. Networks can bog down when outdated routers, switches, or modems can’t fully handle the volume of packets. Even issues like old or faulty cabling can cause delays and increase jitter.
· Network Handoffs. Any network bottlenecks are the most vulnerable point in the network. The most common bottleneck in all of our homes is the device that converts landline broadband into WiFi. Even a slight hiccup at a bottleneck will negatively impact performance in the entire network.
All of these factors help to explain why old technology like DSL performs even worse than might be expected. Consider a home that has a 15 Mbps download connection on DSL. If an ISP were to instead deliver a 15 Mbps connection on fiber, the same customer would see a significant improvement. A fiber connection would avoid the jitter issues caused by antiquated DSL hardware. We tend to focus on speeds, but a 100 Mbps connection on a fiber network will typically have a lot less jitter than a 100 Mbps connection on a cable company network. Customers who try a fiber connection for the first time commonly say that the network ‘feels’ faster – what they are noticing is the reduced jitter.
Jitter can be deadliest to real-time connections – most people aren’t concerned about jitter if means it takes a little longer to download a file. But increased jitter can play havoc with an important Zoom call or with maintaining a TV signal during a big sports event. It’s easiest to notice jitter when a real-time function hesitates or fails. Your home might have plenty of download bandwidth, and yet broadband connections still fail because small problems caused by jitter can accumulate to make the connection fail.
ISPs have techniques that can help to control jitter. One of the more interesting ones is to use a jitter buffer that grabs and holds data packets that arrive too quickly. It may not feel intuitive that slowing a network can improve quality. But recall that jitter is caused when there is a time delay between different packets in the same transmission. There is no way to make the slowest packets arrive any sooner – so slowing down the fastest ones increases the chance that Zoom call packets can be delivered evenly.
Fully understanding the causes of jitter in any specific network is a challenge because the causes can be subtle. It’s often hard to pinpoint a jitter problem because it can be here one millisecond and gone the next. But it’s something we should be discussing more. A lot of the complaints people have about their broadband connection are caused by too-high jitter.