The company just reported that for the 12 months ending on March 31 that they had lost 12.7% of their cable customers and dropped below 300,000 total cable customers. Just a few years ago the company would not have cracked the top ten cable companies in the country in size, but with all of the consolidation in the industry they are now at the bottom of that list.
While most of my clients would consider anybody on the list of top ten cable companies to be large, I wonder if anybody smaller than the few really giant cable companies can maintain a profitable and viable cable product in today’s environment?
Cable One’s drop in cable customers was precipitated by several factors. One that is very familiar to small cable operators is that Cable One decided in 2015 to drop the Viacom suite of channels from their system. Small cable operators all remember when Viacom announced huge and unprecedented rate increases of over 60% for the suite of channels that include MTV, Comedy Central, BET and a number of other channels. A number of my clients also decided to drop Viacom rather than pay for the huge increases in programming.
Cable One also shares another characteristic with smaller companies in that they are too small to unilaterally negotiate alternate piles of programming to sell as skinny bundles. So they and other small companies are likely to see customers abandoning them for smaller line-ups from Sling TV and other purveyors of smaller on-line line-ups.
Finally, Cable One is seeing the same cord cutting as everybody else. While only a fraction of their customer losses can be blamed on cord cutting, it is now a real phenomenon and all cable companies can expect to routinely lose a larger number of customer every year to Netflix and others.
The giant cable companies are not immune from these same market influences. The giants like Comcast and Charter are also seeing big increases in programming costs. Recent Comcast financials show that the company saw a 13% increase in programming cost over the prior year (although some of that increase was paid to their own programming subsidiaries).
It looks like the giant cable companies will be able to offset losses in cable margins with new sources of revenues. Comcast has launched a cellular product and Charter recently announced becoming a partner in that business. I’ve written several blogs of all of the ways that Comcast is still growing their business – almost all which smaller companies are unable to duplicate.
A big dilemma for small cable companies is that the TV product still drives positive margins. While every small cable provider I know moans that they lose money on the cable product, the revenues generated from cable TV still exceed the cost of programming and almost every company I know would suffer at the bottom line if they killed the TV product line.
It has to be troubling for programmers to see cable companies struggling this hard. If somebody the size of Cable One is in crisis then the market for the programmers is quickly shrinking to only serving the handful of giant cable companies. The consolidation of cable providers might give enough market power to the huge cable companies to fight back against big rate increases. For instance, Charter recently announced that they were demoting a number of Viacom channels to higher tiers, meaning that the channels would not automatically be included in the packages that all customers get and that payments to Viacom will decrease.
It’s hard to think of another industry that is trying so hard collectively to drive away their customer base. But all of the big companies in the sector – the cable providers and programmers – are publicly traded companies that face huge pressure to keep increasing earnings. As customers disappear the programmers raise rates higher to make up for the losses, which then drives more customers out of the cable market. It doesn’t take sophisticated trending to foresee a day coming in the next decade where cable products will become too expensive for most homes. We are watching a slow train wreck which the industry seems to have no will or ability to stop.
It also doesn’t take a crystal ball to foresee when cable will turn into a true loser for small cable operators. I already know of a dozen telcos that have backed out of the cable business and over the next decade this is likely to turn into a flood as companies back away from a dying product line.