Hidden fees are those that a cable provider doesn’t disclose when they advertise to attract new customers. At best, these fees are mentioned vaguely in the small print but are often difficult or impossible to find.
Consider the hidden fees that Comcast charges (I can make a similar list for any of the big cable companies). Comcast’s hidden fees differ by market, and the following is from a market we recently studied.
- The broadcast fee is $28.70 per month. This is a fee where Comcast accumulates increases in programming costs each year instead of billing the cost increases into the price of cable.
- The regional sports fee in the market we looked at is $6.10 per month – the fee varies depending upon the local sports networks carried. This fee accumulates increases in sports programming fees that Comcast has chosen not to include in the advertised price of cable TV.
- Comcast charges $9.00 extra for each settop box – a fee that is not mentioned in advertised prices.
For Comcast, these fees are almost $43 per month in this market for a customer with one settop box. A customer that signs up for a $40 special promotion for video on the web will be shocked when the first bill shows up at $83.
The FCC is the federal regulator for cable TV, and it has always had the full authority to require cable companies to do disclose honest rates. What I find disappointing is that they’ve done nothing until now. This announcement is clearly in response to President Biden criticism of hidden fees in many industries, including airline and online ticket prices. Why hasn’t the FCC tackled hidden fees for cable TV until now? In this example, the hidden fees are greater than the advertised special price for the cable service. I think the average person would think that hidden fees probably mean paying a few extra bucks – not a fee that is more than the advertised price of the purchased service.
This topic has been taken on a few times at the state level. In 2018, Lori Swanson, the Attorney General of Minnesota, sued Comcast and asked for refunds for all cable customers who were billed hidden fees, retroactive to 2014, in violation of the states Prevention of Consumer Fraud Act and Uniform Deceptive Trade Practices Act. The suit concentrated on the Broadcast TV fee and the regional sports fee. In January 2020, Comcast settled with the Minnesota Attorney General’s Office and agreed to pay $1.4 million in refunds to 15,600 Minnesota customers. That’s a pretty small penalty for a practice that must net the company a huge cash flow nationwide.
To be fair to Comcast and the other cable providers, there are underlying costs that are covered by these fees, so the fees are not extra profit. Local television stations, nationwide TV networks, and sports programming have continued to increase the cost of programming at a much faster pace than inflation. Comcast has no choice but to pass on these costs to subscribers. What the FCC is finally criticizing is that cable companies sign new customers to a year-long contract based on advertised low rates and then surprise them with these giant hidden fees.
It’s troubling that the FCC could have done something about this at any time and never acted until now. But even more annoying, at least to me, is that FCC has this authority for cable TV but can’t ask similar questions about broadband rates. The price for broadband from the big ISPs has been rising at a rapid pace. As an example, I looked recently at some rate research I did in 2016, and the broadband prices for Charter have more than doubled since then. Unlike cable TV programming, there are no big underlying costs that have driven the big cable companies to increase broadband rates, and those increases were far in excess of inflation.
The FCC under Chairman Ajit Pai killed the agency’s ability to do anything about broadband prices when it killed Title II regulation. The FCC recently opened an inquiry into data caps, which might be a hopeful sign that the FCC is thinking about getting back into broadband regulation. The history of the FCC tells me to be cautious with any optimism when it comes to regulating the biggest companies in the industry. We’ve watched the FCC do nothing for years about hidden cable fees while it also killed its own ability to regulate broadband – two moves that clearly favor the big monopoly providers over the public.