Today’s guest blog is written by Mindy Jeffries of Stealth Marketing. She will be writing a series of blogs that will appear here occasionally. If you want to contact Mindy you can call her at (314) 880-5570. Tell her you saw her here!
I look at small telephone companies and as a marketer I see tremendous marketing potential due to their advantage of being local. I would have a blast with marketing in these markets. Here are the questions I would ask myself and my team:
- What is going on local in my community?
- Can I create something that would be a resource to my community?
- What could I do to bring my community together in the new virtual world? What could you do that is useful from the customer’s perspective?
I would find something the community needs, such as listing of local events and get it on the web. Then, using social media you have to advertise news of the local application that you have created and the content within. This will start bringing people to your site to check out the latest news on what to do around town or the weather or whatever you choose.
Once you get your current and potential customers coming to your website or social media site for useful information, then the next step is to ask them for their email addresses. At this point, you don’t care if these people are customers or not, just provide each person with useful information. As you create value, your prospects and potential prospects will give you their information including email addresses because they want to interact with you.
Then you start housing this information in a database application that can automate, score and deliver very customer-specific news and offers to your prospects and current customers. Your prospects get offers for new services, and your current customers get retention offers, or news on programing or movies or VOD coupons.
Start simple, but there are lots of ways to take a program like this to the next level. You can incorporate your advertising clients and distribute their offers as well. This could be your retention program! Some examples might be coupons for the pizza provider in town or coupons for the local theater.
Your imagination can run wild, but today digital environment exists to help you organize and filter messages and marketing. Social media have changed the world. Instead of always talking about you and your services, you need to look at the world through a customer/potential customer lens and asking the question from their perspective – what can I do through the resources I have, to make myself useful to them?
It’s an exciting times to be a marketer!