Of course, the answer is that they’ve been subsidizing these products. And Wall Street is now pressuring these companies to end the subsidies and become profitable. There is probably no better example of this than AT&T’s DirecTV Now service. When DirecTV Now launched it carried a price tag of $35 per month for about a hundred channels of programming. The low price was clearly set as a reaction to a similarly low price from Sling TV which was the first big successful vMVPD.
Both companies offered line-ups including the channels that most households watch. This included the high-price programming from ESPN and numerous other quality networks. The initial pricing was crazy – a similar package on traditional cable was priced at $60 – $70.
The low pricing has worked for DirectTV Now. They are getting close to surpassing the Sling TV in subscribers. AT&T has featured DirecTV Now in its advertising and has been shuttling customers from the satellite-based DirecTV to the online product.
But AT&T company just got realistic with the product. They have collapsed from four options down to two options now priced at $50 and $70 per month. The company got ready for this shift by eliminating special promotional prices in the fourth quarter of last year. They had roughly half a million customers who were paying even less than their published low prices. When AT&T raised the rates they immediately lost over half of those promotional customers.
Not only are prices rising, but the company has significantly trimmed the channel counts. The new $50 package will have only about 40 channels while the $70 package will have 50 channels. It’s worth noting that both packages now include HBO, which is the flagship AT&T product. HBO is by far the most expensive programming in the industry and AT&T has now reconfigured DirecTV Now to be HBO plus other premium channels.
The new prices are realistic and also include a profit margin. It will be interesting to see how the DirecTV Now customer base reacts to such a drastic change. I’m sure many of them will flee to cheaper alternatives. But the company may also attract customers that subscribe directly to HBO to upgrade.
The big question is if there will be cheaper alternatives? The online industry has been around long enough that it is now out of its infancy and investors are starting to expect profits from any company in this space. The new realistic pricing by AT&T is likely to drive the other online programmers to also get more realistic.
These price increases have ramifications for cord-cutting. It’s been easy to justify cutting the cord when you could ditch a $70 per month traditional cable product for a $35 online one that has the channels you most watch. But there is less allure from going online when the alternative choice is just as expensive as the traditional one. There is always going to be some savings from jumping online – if nothing else customers can escape the exorbitant fees for renting a settop box.
It’s clear that AT&T is counting on HBO as the allure for its online offering. That product is available in a number of places on the web for a monthly rate of $15, so including that in the $50 and $70 product still distinguishes DirecTV Now from the other vMVPD providers.
What is clear by this move is that we are approaching the time when companies are willing to eat huge losses to gain online market share. That market share is worthless if customers leave in droves when there is a rate increase. These big companies don’t seem to have fully grasped that there is zero customer loyalty online. Viewers don’t really care who the underlying company is that is carrying their favorite programming – it’s the content they care about. The big cable companies have to break their long history of making decisions like near-monopolies.